Robert Payne
Chandler,AZ
Summary
Highly motivated [Job Title] with [Number] years of [Industry] experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
16
16
years of professional experience
Work History
Parts and Service Manager
ElectraMeccanica
09.2022 - Current
- Brought on board to direct and create a nationwide parts and service network for a electric vehicle manufacturer. Established a centralized customer service center, a mobile repair fleet in our two largest markets, and implemented proper service practices in all dealership locations.
Manager of Non-Standard Vehicle Repair (NSVR) & OEM Parts
Vantage Mobility International
02.2019 - 09.2022
- Managed the manufacturer owned vehicle repair facility handling the most difficult repair situations within the company. Vehicles that couldn't be repaired correctly in the field and about to become lemon law claims, and vehicles not functioning properly post production were my highest priorities. In addition I also directed the creation of a vehicle reconditioning center for used units.
Store Manager
Genuine Parts Company DBA NAPA Auto Parts
09.2007 - 02.2019
- Managed all aspects of a day-to-day retail and wholesale sales operation doing $4.8MM to $5.5MM in annual sales with a $1.5MM on site inventory and in house delivery fleet.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ03.2026
Skills
- Interpersonal Relationships
- Service Quality Management
- Mechanical Diagnostics
- Performance reviewing
- Project Management
- KPI Monitoring
- Business Planning
- Hiring and Training
- Cost Estimates
- Resource Allocation
- Problem-Solving
- Risk Management
Knowledge And Skills
- ASE Master Technician (A1-A8), and ASE Parts Specialist (P1).
- Very experienced on fleet management, repair and parts facility operations.
- Six years acting as an electrical and mechanical diagnostics service engineer.
- Licensed and bonded Public Notary
- National Automotive Service Task Force (NASTF) licensed.
- Extensive experience in the following systems: Salesforce, SAP, Kronos, Microsoft Office, Concur, Quartz, Jira, ADP, Microsoft Teams, NHTSA portal, InHonda, Toyota EPC, DealerConnect, Mopar StarParts.
Auto Racing
Avid participant in the local racing community for 17 years.
Timeline
Parts and Service Manager
ElectraMeccanica
09.2022 - Current
Manager of Non-Standard Vehicle Repair (NSVR) & OEM Parts
Vantage Mobility International
02.2019 - 09.2022
Store Manager
Genuine Parts Company DBA NAPA Auto Parts
09.2007 - 02.2019
Bachelor of Science - Business Management
University of Phoenix
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