Robert Payne Jr
Burr Hill,VA
Summary
Hello, While the job experience portion of my resume covers a lot of general information about the last 15 years of employment, it does not cover the extent of my skills. Throughout my years as a service technician, I had an aptitude for Customer Service and navigating challenging installations. I was often chosen to deal with escalated customer situations. I trained new technicians and pursued additional training. In the early 2000s, I was certified to make repairs on iPhones series 4-8. I was also an On-Tech certified Technician.
Prior to the housing crash of 1998, I was an Assistant Superintendent for Miller & Smith. Earlier still, I was a Forman for a company that fiald
Overview
13
13
years of professional experience
Work History
Independent Contractor
Precision Technologies & Engineering
Fredericksburg, VA
09.2023 - 01.2024
- Worked well with architects, clients and fellow contractors to achieve project visions.
- Worked independently and with other team members to decipher problems and create solutions.
- Met frequently with clients to gain understanding of goals and service needs.
- Implemented strategies to take advantage of new opportunities.
Warehouse Supervisor
ITG Communications
Fredericksburg, VA
01.2022 - 08.2023
- Supervised loading and unloading of materials from incoming trucks.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Maintained and updated inventory records accurately.
- Generated warehouse shipping documents, packing lists and invoices.
- Directed receiving, warehousing, distribution and maintenance services.
- Provided leadership to motivate staff members to achieve performance goals.
- Identified process improvement opportunities within the warehouse environment.
- Enforced company policies related to employee conduct in the workplace.
- Employed first-in-first-out protocols to reduce waste.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Cable Installation Technician
TriWire Engineering Solutions
Fredericksburg, VA
03.2019 - 02.2022
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Assisted customers with technical support for cable connections and TV programming.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Provided technical support to customers regarding their cable services during installations and maintenance visits.
- Repaired damaged cables caused by weather conditions or improper handling.
- Taught customers basic use of equipment based on service package and answered questions.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
Satellite Installation Technician
Via Satellite
Front Royal, VA
01.2011 - 09.2018
- Checked, calibrated, and adjusted equipment as needed.
- Reviewed work orders and service requests prior to beginning each job.
- Diagnosed and troubleshot any problems with existing systems.
- Verified that no obstructions were present which could interfere with signal reception.
- Installed and aligned satellite dishes to receive optimal signal strength.
- Mounted satellite dishes on roofs or other structures in accordance with safety regulations.
- Provided technical support to customers regarding installation issues.
- Tested system performance for accuracy and reliability.
- Installed in-home devices, programmed settings, and trained customers on basic use.
- Assembled and installed communication equipment.
- Ran wires between components and to outside cable systems.
- Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
Education
GED -
Pittsburgh Job Corps
Pittsburgh, PA01-1997
Skills
- Project Management
- Customer Service
- Quality Control
- System Installation
- Power Tools and Equipment
- Customer Interaction
- Relationship Building
- Installation and Repair
- Mechanical Aptitude
- Minor Carpentry
- Hand and Power Tools
- Measuring and Cutting
- Finish Carpentry
Timeline
Independent Contractor
Precision Technologies & Engineering
09.2023 - 01.2024
Warehouse Supervisor
ITG Communications
01.2022 - 08.2023
Cable Installation Technician
TriWire Engineering Solutions
03.2019 - 02.2022
Satellite Installation Technician
Via Satellite
01.2011 - 09.2018
GED -
Pittsburgh Job Corps
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