Robert Peasley
Westerville
Summary
Dedicated Patient Service Representative with strong customer service and communication skills. Assisted patients with appointment scheduling and inquiries, enhancing service efficiency. Committed to maintaining HIPAA compliance while managing patient records accurately and effectively.
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Central Ohio Primary Care
Westerville, OH
07.2024 - Current
- Assisted patients with appointment scheduling and inquiries to enhance service efficiency.
- Managed patient records using electronic health record (EHR) systems for improved accuracy.
- Responded to patient concerns and resolved issues promptly, ensuring a positive experience.
- Coordinated insurance verification processes to facilitate timely patient care access.
- Educated patients on services offered, effectively increasing awareness of care options.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Took copayments and compiled daily financial records.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Education
High School Diploma -
Westerville North High School
Westerville, OH05-2026
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Scheduling appointments
- Patient greeting
- Document filing
- Phone etiquette
- Phone and email etiquette
- Flexible schedule
- Patient check-in
- Registration and admissions
Timeline
Patient Service Representative
Central Ohio Primary Care
07.2024 - Current
High School Diploma -
Westerville North High School