Robert Pena
Duncanville,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Parts Runner
TKO Equipment CO
05.2015 - 07.2023
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Provided exceptional service to walk-in customers, answering questions about part compatibility and availability while processing orders promptly.
Package Delivery Driver
FedEx
06.2008 - 04.2015
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
Electrician Lead Hand
Quality Contractors
04.1998 - 06.2008
- Monitored employee performance and adherence to job specifications to maintain quality standards and high client satisfaction.
- Established objectives to keep employees motivated and project on schedule.
- Examined electrical units for loose connections and broken insulation.
- Exceeded customer expectations through consistent delivery of top-notch service during installations, repairs, or upgrades projects.
Fashion Distribution Inspector
AAFES Exchange
02.1988 - 01.1998
- Contributed towards cost-saving initiatives by identifying inefficiencies during inspections that led to process improvements.
- Investigated customer complaints to take necessary corrective actions.
- Set policies governing inspecting, testing and compliance operations.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Education
High School Diploma -
Mission High School
Mission, TXSkills
- Heavy hauling
- Preventive Maintenance
- Product delivery
- Valid Driver's License
- Punctuality
- Vehicle Safety and Maintenance
- Spanish Fluency
- Warehouse Operations
- Order Verification
- DOT Regulations Compliance
- Forklift Operation
- Truck loading
Timeline
Parts Runner
TKO Equipment CO
05.2015 - 07.2023
Package Delivery Driver
FedEx
06.2008 - 04.2015
Electrician Lead Hand
Quality Contractors
04.1998 - 06.2008
Fashion Distribution Inspector
AAFES Exchange
02.1988 - 01.1998
High School Diploma -
Mission High School
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