Robert Pena
Grand Prairie,TX
Summary
Cheerful customer service, energetic and positive. I have sense of urgency and I am attentive to customers needs, I enjoy seeing smiles in our guests. I am patience and dedicated with very good organizational skills. I enjoy assisting our guest that encounter language barriers (spanish speaking).
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Runner
Main Event
05.2023 - 12.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Cultivated warm relationships with regular customers.
Food Runner/Certified Trainers
Studio Movie Grill
03.2022 - 04.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Restocked food supplies in kitchen and organized storage areas.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX05.2023
Skills
- Quick Learner
- Teamwork
- Strong communication skills
- Ability to work in fast paced environment
- Sense of urgency
- Good listener
- Bilingual-spanish
- Adaptable to change
- Problem solver
Certification
Certified trainer
Languages
Spanish
Native or Bilingual
Timeline
Food Runner
Main Event
05.2023 - 12.2023
Food Runner/Certified Trainers
Studio Movie Grill
03.2022 - 04.2023
High School Diploma -
South Grand Prairie High School
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