Robert Perritano
Utica,NY
Summary
Methodical professional in financial record-keeping known for high productivity and efficient task completion. Possess specialized skills in software applications for accounting, regulatory compliance, and financial reporting. Excel at analytical thinking, problem-solving, and time management which significantly contribute to achieving accuracy and meeting deadlines in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Accounting Technician
DFAS
Rome, New York
10.2008 - Current
- Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
- Resolved customer inquiries related to billing issues or payment status updates.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Provided support for internal and external audits by preparing requested documentation.
- Verified accuracy of financial data before entering it into the system.
- Analyzed discrepancies in financial documents and made corrections accordingly.
Customer Service Representative
Apac
Utica, NY
05.2006 - 10.2008
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Provided accurate information about products and services to customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Associate
Wal Mart
, NY
09.2002 - 04.2006
- Handled returns and exchanges according to company policies.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Operated equipment such as scanners and scales correctly during checkout process.
- Unloading trucks made sure each department received its merchandise. Check invoices against deliverd merchandise
Education
Associate of Science - Business
Mohawk Valley Community College
Utica, Ny08-1995
Skills
- Accounts payable
- Data entry
- Customer relationship
Timeline
Accounting Technician
DFAS
10.2008 - Current
Customer Service Representative
Apac
05.2006 - 10.2008
Associate
Wal Mart
09.2002 - 04.2006
Associate of Science - Business
Mohawk Valley Community College