Robert Pezulich
Saratoga Springs,NY
Summary
Accomplished General Manager adept at streamlining operations and improving team dynamics. Known for problem resolution and staff management skills, contributing to significant enhancements in service delivery and customer loyalty.
Overview
15
15
years of professional experience
Work History
General Manager
15 Church
Saratoga Springs, NY
07.2023 - 12.2025
- Managed daily operations to ensure high-quality service delivery and operational efficiency.
- Formulated and executed strategic initiatives to elevate customer satisfaction and retention.
- Oversaw daily operations to ensure optimal efficiency and service quality.
- Cultivated strong relationships with guest, vendors, and partners to ensure long-term success and loyalty.
- Oversaw vendor relationships, negotiating contracts to ensure quality and value delivery.
Lead Server
15 Church
Saratoga Springs
06.2015 - 12.2022
- Supervised and trained team members in high-volume service environments.
- Enhanced customer satisfaction through attentive service and personalized recommendations.
- Streamlined dining room operations, improving workflow efficiency during peak hours.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Supervised daily operations, ensuring high-quality service and adherence to established standards.
Server
Three Olives
Saratoga Springs, NY
08.2014 - 08.2015
- Provided exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed order accuracy and timely delivery to enhance dining experience.
- Trained new staff on menu details and service protocols, fostering team efficiency.
- Collaborated with kitchen staff to streamline food preparation and presentation processes.
- Maintained cleanliness and organization of dining area in compliance with health standards.
Server
Crown Grill
Saratoga Springs, NY
04.2014 - 08.2014
- Assisted in resolving customer complaints promptly, improving overall service quality.
- Coordinated with management to develop promotional events that increased customer engagement.
- Monitored inventory levels, assisting in stock management and ordering processes as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Nove
Saratoga Springs, NY
09.2013 - 04.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Jacob & Anthony's
Saratoga Springs, NY
08.2011 - 09.2012
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Line Cook/Prep Cook
Bailey's/Peabody's
Saratoga Springs, NY
05.2011 - 11.2011
- Prepared and cooked menu items according to established recipes and presentation standards.
- Ensured food safety and sanitation practices met health department regulations consistently.
- Collaborated with kitchen staff to streamline workflow and enhance service efficiency during peak hours.
- Trained new line cooks on cooking techniques, equipment operation, and kitchen protocols effectively.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Led team meetings to discuss daily goals, address challenges, and promote a positive work environment.
Education
High School Diploma -
Lafayette High School
Brooklyn, NYSkills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Vendor relationships
- Performance analysis
Languages
English
Timeline
General Manager
15 Church
07.2023 - 12.2025
Lead Server
15 Church
06.2015 - 12.2022
Server
Three Olives
08.2014 - 08.2015
Server
Crown Grill
04.2014 - 08.2014
Server
Nove
09.2013 - 04.2014
Server
Jacob & Anthony's
08.2011 - 09.2012
Line Cook/Prep Cook
Bailey's/Peabody's
05.2011 - 11.2011
High School Diploma -
Lafayette High School