Robert Pickell

Fowlerville,MI

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

years of professional experience

Work History

Manager

Belle Tire

Lansing, MI

06.2005 - Current

Conducted performance reviews for team members.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Analyzed customer feedback data to develop action plans for improving services offered.
Coached, mentored and trained team members in order to improve their job performance.
Reviewed monthly expense reports from various departments for accuracy.
Monitored store performance metrics, including sales, profitability and customer service ratings.
Ensured all safety protocols were followed at all times by staff members.
Conducted regular inventory counts throughout the year to maintain accurate records.
Established weekly and monthly goals for sales staff to achieve desired results.
Established relationships with key clients, while maintaining existing customer base.
Assisted customers with product selection, sizing and styling.
Processed returns, exchanges, and refunds in accordance with company policies.
Developed trusting relationships with customers by making personal connections.

Assistant Store Manager

Victory Lane Quick Oil Change

Hamburg, MI

01.2002 - 05.2005

Ensured compliance with safety regulations and company policies.
Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Supervised daily operations including scheduling shifts, assigning duties.
Communicated regularly with customers to gain insights into their needs.
Upsold additional items based on customer interests and needs.
Demonstrated product features and benefits for customers' needs.
Maintained cleanliness of store environment including floors, windows, displays.
Provided estimates for additional repair work needed beyond the scope of routine maintenance services.
Performed oil changes, tire rotations, filter replacements, and other basic maintenance services on vehicles.

Flooring Installer

J & J Hardwood Floors & Tile

Dexter, MI

01.1999 - 01.2000

Measured and cut flooring materials to fit the dimensions of each room.
Ensured proper alignment of boards during installation process.
Performed minor repairs to existing floors before installation process began.
Communicated effectively with clients regarding progress updates and potential issues.
Checked finished installations for accuracy and quality assurance purposes.
Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
Maintained clean work areas throughout project duration.

Education

High School Diploma -

Dexter High School