Robert Pickering
Live Oak,FL
Summary
Seasoned entrepreneur with a proven track record in enhancing customer satisfaction and expanding market share, notably at Fat Cat Pancake House. Excelled in client relationship management and sales presentations, demonstrating exceptional verbal communication and motivational skills. Achieved significant business growth by focusing on strategic client engagement and team leadership.
Experienced sales professional prepared for role in driving business growth through effective client relationships and strategic sales techniques. Adept at identifying customer needs, presenting tailored solutions, and closing deals. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in communication, negotiation, and building long-term partnerships.
Overview
16
16
years of professional experience
Work History
Owner
Fat Cat Pancake House
01.2017 - Current
- Manage day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Remote general management of two locations
Sales Associate
Florida Off Grid Solar Pros
04.2023 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Manager/Owner
Reliable Marine Service
09.2011 - 01.2017
- Managed and motivated employees to be productive and engaged in work at full service boat repair company.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Regional Sales Manager
RFS REO Services
08.2008 - 09.2011
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
Education
Associate of Science - Fire Technology
Rancho Santiago
Santa Ana, CA07-1996
Skills
- Customer relations
- High closing ratio
- Motivational skills
- Sales expertise
- Sales presentations
- Client relationship management
- Product knowledge
- Relationship building
- Verbal and written communication
- Sales team training
- Goals and performance
Accomplishments
- Always maintained a minimum of 50% closing ratio.
- Sales Associate (27 sales reps) of the month 17 months in a row with Nextel Communications as corporate sales account executive.
- Won Sales Associate of the year with Lucent Technologies in corporate sales.
- 76% closing ratio with Nutrisystem as sales counselor.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Florida Off Grid Solar Pros
04.2023 - 12.2024
Owner
Fat Cat Pancake House
01.2017 - Current
Manager/Owner
Reliable Marine Service
09.2011 - 01.2017
Regional Sales Manager
RFS REO Services
08.2008 - 09.2011
Associate of Science - Fire Technology
Rancho Santiago
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