Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Price

Nashville,TN

Summary

Hardworking Fraud Investigator proficient in collecting and reviewing documents, analyzing evidence and preparing reports. Decisive and flexible professional with a three-year background of accomplishment in the credit and customer service industry.

Overview

3
3
years of professional experience

Work History

Fraud Investigations Specialist

Macy's
Mason, OH
06.2022 - 10.2022
  • Documented findings and prepared detailed reports.
  • Carefully documented statements, observations and evidentiary materials.
  • Collaborated with consumer credit reporting agencies on investigations.
  • Supervised and motivated fraud investigations associates and collaborated with personnel to identify strengths and areas of weakness.

Fraud Investigations Associate

Macy's
Mason, OH
07.2019 - 05.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Researched identity theft cases and led investigations to determine appropriate course of proceedings.
  • Questioned and consulted with consumers and merchants for information pertaining to fraud claims.

Education

Bachelor of Arts - English

James Madison University
Harrisonburg, VA
06.2014

Skills

  • Client Needs Assessment
  • Online Research
  • Financial Statements
  • Records Handling
  • Asset Protection
  • Data Analysis
  • Issue and Complaint Resolution
  • Customer Retention Strategies

Timeline

Fraud Investigations Specialist

Macy's
06.2022 - 10.2022

Fraud Investigations Associate

Macy's
07.2019 - 05.2022

Bachelor of Arts - English

James Madison University

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