Robert Pyle
Phoenix,AZ
Summary
Accomplished Radiology PACS Supervisor at the Dept. of Veteran Affairs, adept in operations management and staff mentoring. Leveraged process improvement and excellent communication to enhance team productivity and customer satisfaction. Proven track record in adopting new technologies, achieving organizational goals, and fostering employee development.
Seasoned IT professional supporting hospital IT assets as well as medical modalities, PACS system, dictation system, 3D post processing systems, and workstation build/configuration.
Overview
40
40
years of professional experience
Work History
Radiology PACS Supervisor
Dept. of Veteran Affairs
10.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
- Managed IT PACS team for Radiology department that ingested 150k studies per year.
IT Specialist
Department of Veterans Affairs
01.2000 - 10.2014
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Led migration projects to modernize legacy systems without disrupting daily operations or compromising security standards.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Trained employees on new technologies, increasing competency levels across the organization.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Reduced downtime by identifying potential issues and resolving them proactively.
- Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Worked on a regional IT operations Helpdesk that provide direct support to 32 hospitals.
Pharmacy Technician
Banner Healthcare
01.1992 - 01.2000
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across entire team.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Utilized pharmacy management software to process 100 plus prescriptions efficiently daily.
Mobility Specialist
USAF
01.1985 - 01.1991
- Managed budgets and resources effectively, resulting in successful completion of mobility projects within allocated funds.
- Developed comprehensive training programs for staff members, equipping them with necessary skills to excel in their roles as Mobility Managers.
- Fostered positive work environment through effective team management and clear communication channels.
- Streamlined device deployment for clients, ensuring seamless transition to new technology platforms.
- Conducted comprehensive needs assessments to identify optimal mobility solutions tailored to client requirements.
- Generated detailed reports on client usage patterns and device performance metrics to inform future decision-making processes.
Education
Bachelor of Science - Computer Programming
University of Phoenix
Tempe, AZ04.2012
Skills
- Complex Problem-Solving
- Project Management
- Data Analytics
- Problem-Solving
- Project Planning
I enjoy assisting veterans with disability claims processing.
Assist veterans with understanding how to file a disability claim and I provide resources to help guide them through the process. I have spent several years researching the claims process and keep up to date on the ever changing medical conditions that are rateable.
Timeline
Radiology PACS Supervisor
Dept. of Veteran Affairs
10.2014 - Current
IT Specialist
Department of Veterans Affairs
01.2000 - 10.2014
Pharmacy Technician
Banner Healthcare
01.1992 - 01.2000
Mobility Specialist
USAF
01.1985 - 01.1991
Bachelor of Science - Computer Programming
University of Phoenix
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