Robert Quitorio

• Delivered efficient frontline customer support by promptly responding to incoming calls and emails, assisting customers with product inquiries and facilitating service transactions.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
• Determined shipping methods, routes or rates for materials to be shipped.
• Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
• Identified and corrected inventory discrepancies
• Input shipping information into freight forwarder system to generate bills of lading for each package or container.
• Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
• Filled out labels, held tags and packaged equipment as necessary.
• Utilized shipping software to track and coordinate inventory, shipping and billing activities.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.

Reference Nicholas Bettschart (510) 203-5813

• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Trained staff on material handling processes to reduce shipping times.
• Project managed warehouse system updates to increase productivity and reduce errors.
• Established and maintained good relations with customers, vendors and transport companies.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Assisted customers by finding needed flooring items and checking inventory for items at other locations.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Resolved customer complaints or answered customers' questions.
• Surpassed daily sales goals by cross-selling flooring, flooring accessories and promoting additional products.

Reference: Blanca Calderon: (510) 589-3286

• Processed Shipments and maintained organized stock shelves
• Organize stockroom by units
• Made plans ahead of time for incoming shipment
• Updated promotion posters and signage
• Organized and displayed items in visually appealing manner
• Shipped out store orders
• Explained information about the quality, value and style of products to Influence customer buying decisions
• Met incoming customers and provided immediate assistance
• Provided expert product and service information
• Placed special orders and called other stores to find desired items
• Answered incoming telephone calls with professional and knowledgeable responses

Reference:

• Jakob Staggs (Boss) cell:(209) 969-0493