Robert Rapport
Portland,OR
Summary
Self-motivated Customer Service/ People expert. Experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.
.My people skills are second to none ! My passion is to serve people and to ensure they have an amazing experience with me and my fellow crew members.
Overview
24
24
years of professional experience
Work History
Tutoring Center Director
The Center for Reading & Spelling
Los Angeles, CA
01.2013 - Current
- Developed and deepened relationships with center children and families.
- Maintained compliance with legal requirements and applicable guidelines.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Designed performance metrics to track progress and strategic business goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
International Flight Attendant/ Purser/ In Flight
American Airlines United Airlines
NY, NY, Los Angeles, Honolulu
06.2000 - 01.2024
- Dealt with mechanical and passenger emergencies according to standards.
- Followed safety, passenger and supply pre-flight checklists.
- Comforted and provided reassurance to passengers during unforeseen or stressful events.
- Directed junior team members in proper duties and company regulations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Handed out headphones, blankets and other items to passengers as requested.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Took measures during unusual conditions to maximize safety of customers and crew.
- Promoted to Inflight Director
- Attended specialty Inflight Management training
- Helped Company develop new training and procedures for improved security aboard our aircraft after 9/11
Education
GED -
Irvine High School
Irvine, CASkills
- Team Development
- Training and Mentoring
- Business Promotions
- Emergency First Aid
- Training and Coaching
- Team Building
- Excellent Communication Skills
- The Absolute Best People Skills (My favorite part of any job I have had!)
Timeline
Tutoring Center Director
The Center for Reading & Spelling
01.2013 - Current
International Flight Attendant/ Purser/ In Flight
American Airlines United Airlines
06.2000 - 01.2024
GED -
Irvine High School
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