Robert Reid
Atlanta
Summary
Greetings, My Name Is Robert Reid, As a seasoned professional in customer service and account management, I have a passion for enhancing client experiences and driving satisfaction,I am enthusiastic about the opportunity to leverage my skills to support Your Company Goals.
Overview
2026
2026
years of professional experience
Work History
Initial Loss Reporting Associate
State Farm
06.2018 - 09.2025
- Performed initial loss reporting and data entry of claims.
- Reviewed documents to verify accuracy of reported losses.
- Created, maintained and updated client files to ensure accuracy in information.
- Researched discrepancies between reported losses and existing records.
- Assisted with special projects as needed related to initial loss reporting activities.
- Provided assistance in resolving customer inquiries regarding claim status or other related issues.
- Conducted follow-up calls with clients to ensure timely submission of claim forms and documentation.
- Trained new associates on proper use of systems for initial loss reporting.
Credit Account Representative
Comcast, Xfinity
03.2016 - 08.2019
- Identified solutions to minimize financial risks associated with customer accounts.
- Monitored account activity to ensure compliance with policies and regulations.
- Resolved billing disputes, identified discrepancies, and implemented corrective actions.
- Conducted regular reviews of delinquent accounts to determine collection strategy.
- Followed up with customers on payment status and account balances.
- Developed debt collection protocols applicable to delinquent accounts.
Photo Lab Supervisor
Walgreens
09/12/13 - 06.2016
- Supervised and trained staff on use of photo lab equipment, such as scanners, printers, and digital cameras.
- Ensured that all prints were accurate to customer specifications before delivery.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Ordered equipment parts and repair services
- Managed daily operations including scheduling shifts, assigning tasks.
- Utilized software programs such as Photoshop, Lightroom, and Capture One Pro.
- Trained and mentored staff on equipment handling and customer service techniques.
Education
Some College (No Degree) - Graphic Design
Bauder College
Atlanta, GAGED -
Atlanta Job Corps Center
Atlanta, GA06.2007
Skills
- Google Drive
- Payment Processing
- Data Entry
- Account Updating
- Call Management
- Technical Support
- Telephone and Email Etiquette
- Claims processing
- Microsoft office
Accomplishments
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Promoted from Sales Associate to Credit And Account Specialist in less than 12-months.
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve High Kudos earning recognition from upper management and financial reward.
Education and Training
I completed my education at Job Corps, where I earned certification as a Computer Technician and obtained my GED. Additionally, I gained experience in graphic design through coursework at Bauder College.
- JOB CORPS:
- Obtained certification in Computer Technology and GED
- BAUDER COLLEGE:
- Studied Graphic Design
Timeline
Initial Loss Reporting Associate
State Farm
06.2018 - 09.2025
Credit Account Representative
Comcast, Xfinity
03.2016 - 08.2019
Photo Lab Supervisor
Walgreens
09/12/13 - 06.2016
Some College (No Degree) - Graphic Design
Bauder College
GED -
Atlanta Job Corps Center