Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Hurley

West Memphis,AR

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

8
8
years of professional experience

Work History

Senior Technician/Service Advisor

Speedco/Loves
08.2021 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Suggested additional services to customers in order to meet upsell goals.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Developed estimates by costing materials, supplies, and labor.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.

Commercial Roofer

Delta Roofing
06.2016 - 09.2018
  • Adhered to all safety practices for personal and team protection.
  • Removed and disposed of old roofing materials.
  • Worked with metal, shingle and rubber roofing systems.
  • Installed new decking and flashing.
  • Repaired leaks in metal and duralast type roofs.
  • Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
  • Expanded knowledge of roofing materials, techniques, and cost effectiveness.

Equipment Operator

PMC Biogenix
03.2015 - 04.2016
  • Operated range of equipment and ran a spray tower on regular basis.
  • Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around the warehouse and organized according to need.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Maintained and cleaned equipment after each job and inspected.
  • Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.

Education

High School Diploma -

West Memphis High School
West Memphis, AR
05.2012

Skills

  • Customer Care
  • Customer Relationship Management
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • Customer Inquiries
  • Listening Skills
  • Service Recommendations
  • Complaint Resolution
  • Providing Feedback
  • Workflow Management
  • Service Requests
  • Customer Experience
  • Oil Changes

Timeline

Senior Technician/Service Advisor

Speedco/Loves
08.2021 - Current

Commercial Roofer

Delta Roofing
06.2016 - 09.2018

Equipment Operator

PMC Biogenix
03.2015 - 04.2016

High School Diploma -

West Memphis High School

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Robert Hurley