Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alize Knights

Beloit,WI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Automotive Service Advisor

Blain's Farm and Fleet
03.2023 - Current
  • Provided exceptional customer service by actively listening to customer needs and recommending appropriate vehicle options
  • Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
  • Handle inbound and outbound calls
  • Setting appointments

Customer Service Representative

VF Corporation
08.2022 - 02.2023
  • Managed customer accounts
  • Greeted customers
  • Conducted customer service surveys
  • Worked in the inbound call center
  • Assisted customers via live chat
  • Resolved customer issues

Customer Service Representative

Peoplelink Staffing Solutions
04.2022 - 09.2022
  • Working for home assisting customers with their accounts, processing orders and helping with any other concerns they have

Call Center Representative

Meijer
10.2021 - 03.2022
  • Answering calls about orders and items we sell
  • Assisting customers with orders and details regarding our products

CSR - Customer Service Representative

Check 'n Go
05.2019 - 09.2021
  • Incoming, outgoing calls, faxing, counting the safe, opening & closing the store
  • Processing loans new and old ones
  • Taking cash and credit card payments in person and over the phone

Sales Associate

Sprint
06.2018 - 04.2019
  • Selling sprint products to new and existing customers

Call Center Representative

AmeriCash Loans, LLC
08.2016 - 05.2018
  • Handing inbound and outbound calls
  • Responding to live Chats
  • Uploading documents
  • Signing new customers up for loans
  • Taking payment
  • Helping customers pay off loans to get new ones

Sales Representative

AT&T
09.2014 - 08.2016
  • Meeting monthly Goals
  • Upgrading plan to existing customers
  • Helping new customers
  • Stocking
  • Taking inbound calls
  • Greeting customers
  • Doing inventory

Medical Receptionist

CSL Plasma
02.2013 - 06.2014
  • Taking vitals
  • Answering phones
  • Drawing sample of blood from finger
  • Stocking
  • Loading payments
  • Cleaning
  • Taking weight

Education

Diploma -

Concordia University
Beloit, WI
06.2019

High School -

Beloit Memorial High School
06.2013

Skills

  • Vital Signs
  • Retail
  • MEDICAL TERMINOLOGY
  • Emails
  • Customer Support
  • Call Center
  • Medical Office Experience
  • Customer Service
  • Sales
  • EXCEL Microsoft Office
  • Medical Receptionist
  • CSR
  • Computer Skills
  • Medical Records
  • Telemarketing
  • Patient Care
  • Communications
  • Microsoft Word
  • Customer Care
  • Live Chat

Certification

  • Teaching Certification
  • Certified Medical Assistant
  • CPR Certification

Timeline

Automotive Service Advisor

Blain's Farm and Fleet
03.2023 - Current

Customer Service Representative

VF Corporation
08.2022 - 02.2023

Customer Service Representative

Peoplelink Staffing Solutions
04.2022 - 09.2022

Call Center Representative

Meijer
10.2021 - 03.2022

CSR - Customer Service Representative

Check 'n Go
05.2019 - 09.2021

Sales Associate

Sprint
06.2018 - 04.2019

Call Center Representative

AmeriCash Loans, LLC
08.2016 - 05.2018

Sales Representative

AT&T
09.2014 - 08.2016

Medical Receptionist

CSL Plasma
02.2013 - 06.2014

Diploma -

Concordia University

High School -

Beloit Memorial High School

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Alize Knights