Josh Hipsher
Otsego,MN
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Luther Brookdale Chevrolet
01.2024 - Current
- Enhance customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborate with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitate communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously update personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolve customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Independent Living Skills Coach
ResCare
07.2022 - 01.2024
- Provided group and individual services for clients
- Taught clients independent living skills in accordance with their treatment plan
- Administrative duties (scanning, faxing, organizing)
- Provided necessary financial management for day-to-day operations of th program using established practices and procedures
- Ensure compliance with training licensing regulations and company policies and procedures
- Maintain clean and safe work environment
- Manages the day-to-day therapeutic environment including the prevention of crisis at the lowest level of escalation
- Develops and participates in community and in-house recreational and leisure activities
- Completes all documentation as required to ensure quality services
Mental Health Specialist II
Dungarvin
05.2020 - 07.2022
- Administer medication to person's served predominantly clients with FAS and autism
- Coach client on how to cook, clean, and perform other normal daily tasks
- Develop and initiate treatment plans for clients
- Crisis management
- Utilize de-escalation techniques
- Utilize proper restraint techniques for aggressive clients
- Help the person served live the best life possible
Emergency Medical Technician
ALLINA HEALTH
07.2017 - 02.2020
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings
- Comforted and reassured patients
- Administered drugs, orally or by injection, or performed intravenous procedures under physician's direction
- Inter-facility transportation
- Coordinated and worked with other emergency medical team members or police or fire department personnel
- Attended training classes to maintain certification licensure, keep abreast of new developments in the field, or maintain existing knowledge
Service Advisor
LUTHER KIA OF BLOOMINGTON
08.2015 - 07.2017
- Advised customers on the appropriate maintenance and/or repairs on their vehicle
- Wrote and dispatched repair orders to the appropriate technician/mechanic efficiently to ensure customer satisfaction
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Determined charges for services requested and arrange for billing
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Designated EMT of dealership due to CPR, EMR, and EMT certifications
Detailer
Lot Tech
07.2013 - 08.2015
- Scrubbed, scraped, or sprayed machine parts, equipment, or vehicles, using scrapers, brushes, cleaners, disinfectants, insecticides, acid, abrasives, vacuums, or hoses
- Mixed cleaning solutions, abrasive compositions, or other compounds, according to formulas
- Drove vehicles to or from workshops or customers' workplaces or homes
- Kept parking areas clean and orderly to ensure that space usage is maximized
- Inspected vehicles in order to detect any damage
Volunteer Assistant
ROLLING RIDGE MORGAN FARM
07.2013 - 07.2014
- Taught children with special needs how to ride/take care of their horse
- Built personal relationships with children that had a wide variety of disabilities
- Educated myself about the child's mental and physical disabilities to ensure they were safe and treated accordingly
- Provided a positive attitude to sustain a positive environment
Produce Stocker
CUB FOODS
06.2011 - 07.2013
- Took inventory of merchandise to identify items to be reordered or replenished
- Stocked shelves, racks, cases, bins, and tables with new merchandise
- Received, opened, unpacked and issued sales floor merchandise
- Cleaned display cases, shelves, and aisles
- Drove forklift to arrange/transfer pallets in the warehouse
Education
EMT Certification - Emergency Medicine
HENNEPIN TECHNICAL COLLEGE
Brooklyn Park, MN12.2016
High School Diploma -
Robbinsdale Armstrong High School
Plymouth08.2013
Skills
- Vital Signs
- EMT Experience
- EMR Systems
- Medication Administration
- Hospital Experience
- Crisis Intervention
- Developmental Disabilities Experience
- Special Education
- Care plans
- Time management
- Supervising experience
- Audio Editing
- Powerpoint
- Microsoft Word
- Sound Engineering
Timeline
Automotive Service Advisor
Luther Brookdale Chevrolet
01.2024 - Current
Independent Living Skills Coach
ResCare
07.2022 - 01.2024
Mental Health Specialist II
Dungarvin
05.2020 - 07.2022
Emergency Medical Technician
ALLINA HEALTH
07.2017 - 02.2020
Service Advisor
LUTHER KIA OF BLOOMINGTON
08.2015 - 07.2017
Detailer
Lot Tech
07.2013 - 08.2015
Volunteer Assistant
ROLLING RIDGE MORGAN FARM
07.2013 - 07.2014
Produce Stocker
CUB FOODS
06.2011 - 07.2013
EMT Certification - Emergency Medicine
HENNEPIN TECHNICAL COLLEGE
High School Diploma -
Robbinsdale Armstrong High School