Robert Roller
Rocky Comfort,MO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
37
37
years of professional experience
Work History
Strategic Account Manager
Southern Tire Mart Wholesale
04.2023 - Current
- Collaborated cross-functionally to address client needs promptly and efficiently.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Built credibility and trust to influence client's buying decisions.
- Identified new business opportunities with existing clients, leading to increased revenue growth.
Sr Vice President of Sales and Operations
Friend Tire Company
03.1995 - 03.2023
- Implemented robust performance metrics tracking systems to monitor progress toward strategic objectives.
- Cultivated a high-performance sales culture by developing talent and providing ongoing coaching and mentorship.
- Drove organizational change initiatives that resulted in improved internal processes, increased agility, and enhanced overall performance.
- Strengthened brand reputation by delivering exceptional service quality standards across all client touchpoints.
- Launched new product lines into the market successfully by coordinating comprehensive go-to-market strategies.
- Collaborated with cross-functional teams to align business goals and drive company-wide success.
- Expanded market reach through targeted prospecting, cold calling, and networking initiatives.
- Championed product knowledge training sessions for the sales team, ensuring optimal representation of offerings during client interactions.
- Developed long-lasting client relationships for sustained business growth and repeat customers.
- Facilitated seamless communication between departments by creating standardized processes and protocols for information sharing.
- Devised innovative incentive programs to motivate the sales team towards achieving ambitious targets.
- Increased sales revenue by implementing strategic marketing plans and overseeing a high-performing sales team.
- Spearheaded territory expansion initiatives, establishing a strong presence in previously untapped markets.
- Built relationships with customers and community to establish long-term business growth.
Regional Branch Manager
Friend Tire Company
07.1988 - 03.1995
- Increased employee retention rates by fostering a positive work culture focused on recognition and career development opportunities.
- Expanded market presence with targeted outreach strategies that attracted new business opportunities.
- Delivered exceptional customer service by resolving issues promptly, listening to feedback, and making necessary improvements.
- Developed high-performing teams by recruiting top talent, providing ongoing training, and promoting a collaborative work environment.
Education
East Newton High School
Granby, MO05.1980
Skills
- Sales strategy development
- Competitive Analysis
- Pipeline Management
- Territory Management
- Sales operations management
- Revenue Generation
- Technical Sales Support
- Sales tactics
- Proposal Writing
- Brand positioning
- Client Relationship Building
- Sales Presentations
- Industry Expertise
Timeline
Strategic Account Manager
Southern Tire Mart Wholesale
04.2023 - Current
Sr Vice President of Sales and Operations
Friend Tire Company
03.1995 - 03.2023
Regional Branch Manager
Friend Tire Company
07.1988 - 03.1995
East Newton High School
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