ROBERT ROSS
Concord,NC
Summary
Dynamic assistant store manager with proven skills in inventory management and customer service. Expertise in training staff and implementing visual merchandising strategies to enhance sales performance.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
At Home Decor Superstore
Concord, NC
07.2024 - Current
- Assisted in overseeing daily store operations and staff management.
- Supported inventory management and restocking efforts throughout the store.
- Trained new employees on customer service and sales techniques.
- Implemented visual merchandising strategies to enhance product displays.
- Resolved customer inquiries and provided exceptional service experiences.
- Collaborated with team members to maintain a clean and organized environment.
- Monitored sales floor activities to ensure compliance with store policies.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
BJ's Wholesale Clubs
Fresh Foods MAnager
Concord, North Carolina
02.2022 - 07.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Oversaw the freight flow of all fresh food products coming through the departments.
Freight Manager
Lowe's Home improvement Stores
Concord, NC
02.2020 - 02.2022
- Managed daily freight operations and logistics for home improvement products.
- Oversaw inventory management and stock replenishment processes.
- Implemented safety protocols to maintain a secure working environment.
- Communicated effectively with team members to enhance workflow efficiency.
- Evaluated current procedures for freight handling processes to maximize efficiency and effectiveness.
General Sales Manager
Valley BMW / Valley Lexus
Modesto, California
01.2010 - 10.2019
- Trained and mentored new sales staff on product knowledge and sales techniques.
- Oversaw daily operations of the showroom to maintain a high-quality customer experience.
- Established strong relationships with clients to foster loyalty and repeat business.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
Education
Associate of Applied Science - Electronic Technology
Southern Technical College
Little Rock03-1993
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Sales techniques
- Customer service
- Team collaboration
- Problem solving
- Time management
- Employee scheduling
- Compliance monitoring
- Employee training
Timeline
Assistant Store Manager
At Home Decor Superstore
07.2024 - Current
BJ's Wholesale Clubs
Fresh Foods MAnager
02.2022 - 07.2024
Freight Manager
Lowe's Home improvement Stores
02.2020 - 02.2022
General Sales Manager
Valley BMW / Valley Lexus
01.2010 - 10.2019
Associate of Applied Science - Electronic Technology
Southern Technical College