Robert Sanchez III
Houston,TX
Summary
Proven to excel in customer satisfaction, I quickly mastered Fosse PMS, showcasing my ability to learn rapidly and enhance operational efficiency at Marriott Courtyard. With a knack for resolving discrepancies with 99% accuracy and fostering guest loyalty through exceptional service, my skills blend numerical precision with unparalleled client care.
Overview
4
4
years of professional experience
4
4
Certification
Work History
Night Auditor
Marriott Courtyard
06.2022 - 05.2024
- Performed night audit duties, including reconciling daily transactions and preparing financial reports for the hotel.
- Provide excellent customer service to guest during check-in and check-out process.
- Ensured the accuracy of guest accounts and resolved any discrepancies.
- Collaborated with team members to maintain a smooth and efficient operation.
- Completed nightly audit reports for a 200 room hotel, utilizing fosse and excel to reconcile daily transactions, balance accounts, and identify discrepancies with a 99% accuracy rating over the course of 12 months.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Desk Supervisor
Best Western Plus Heritage Inn
01.2020 - 03.2022
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Education
High School Diploma -
North Shore Senior High School
Houston06.2019
Skills
- Exceptional customer service skills with a proven track record of client satisfaction through reviews
- Strong ability to understand and fulfill clients needs, ensuring a positive experience
- Avid learner who learned a difficult program like Fosse PMS within 3 days and mastered within 2 weeks
- Proficient in handling currency and skilled in numerical accuracy
- Able to work difficult schedules while maintaining productiveness
Certification
- TABC certification
- Food Handler Certification
- Vehicle HVAC air condition and Refrigerant Certification
- SP2 Certified ( safety and pollution prevention in the workplace)
Timeline
Night Auditor
Marriott Courtyard
06.2022 - 05.2024
Front Desk Supervisor
Best Western Plus Heritage Inn
01.2020 - 03.2022
High School Diploma -
North Shore Senior High School
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