Service Manager and Project Coordinator with experience overseeing repairs, maintenance and TI estimating. Proven ability to manage operations, coordinate projects and drive revenue growth while delivering high quality service and customer satisfaction
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager / Project Manager
Highland Commercial Roofing
Baldwin Park, California
07.2014 - Current
Scaled service department from 500k to 6M in annual sales
Oversaw six repair teams to coordinate tasks and improve service efficiency.
Scheduling and dispatch of repair and service technicians
Review project plans and specifications
Analyze buildings to prepare estimates for roofing work.
Track project costs and expenses
Analyzed plans and specifications to identify scope and cost of projects.
Prepared bids and proposals
Facilitated material ordering process to maintain project timelines.
Manage multiple projects from project start through delivery
Kept projects on schedule by managing deadlines and adjusting workflows.
Monitored project hours and expenses to maintain budget accuracy.
Create job files for each project and maintained current data in each file.
Provide accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Attend project meetings
Prepare meeting agendas and minutes for distribution and record keeping.
Respond to requests for information on materials to inquiring parties.
Inspect worksites, practices, and gear for compliance with established safety standards.
Recognize and document all site specific safety hazards
Manage daily scheduling conflicts
Troubleshooting and leak repair
Education
GED -
Moreno Valley High School
Moreno Valley, CA
01-2000
Skills
Project Scheduling
Project estimation
Service Scheduling
Status Updates
Project timelines
Project Drawings
Job site safety
Project Safety
Safety planning
Leak Detection
Customer management
Supervision and Leadership
Operational Management
Team collaboration
Problem solving
Attention to Detail
Roofing systems
Certification
OSHA 30
Boomlift/Forklift
Competent Person
First Aid/CPR
Family & Sports
Happily married to my beautiful wife Jayme. We have two boys, James and Christopher. We enjoy camping, fishing, motocross, golf and UFC