ROBERT SCOTT
Glendale,AZ
Summary
Customer-focused Clerk with more than 9 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Fan Experience Representative
On Location
02.2023 - 02.2023
- Elevate fan experience by answering any questions they may have
- Maintain perimeter around customer only areas
- Working with a team to seamlessly transport over 2,000 patrons to and from events.
- Investigated customer complaints and escalated issues to address critical requests
- Cooperated closely with other departments to support achievement of customer experience outcomes
Data Analytics Program
Thinkful Online
06.2022 - 11.2022
- Business Analysis Examined and cleaned historical sales data using Excel (VLOOKUP, pivot tables and t-tests)
- Completed exploratory data analysis to identify strategic scenarios to increase revenue, assessed by KPI performance
- Presented models that showcased a 20% increase in profits, while lowering operational costs
- Statistical Significance - Pricing Factors - House Prices
- Developed dashboard to assist shareholders within an investment bank in determining factors that drive housing prices and how they should allocate dollars earmarked for investment into mortgage-backed securities
- Inventory Analysis - Sales Trends - Wine Reviews
- Ran t-tests to determine the statistical significance between price, type and origin of wine
- Created visualizations in Python and presented data in PowerPoint to highlight inventory strategy to increase potential sales by 18% year over year.
Sales and Service Associate/Clerk
United States Postal Service
04.2013 - 06.2022
- Sort outgoing mail for delivery as well as incoming mail for further sorting
- Provide customers with information pertaining to shipping costs and safe practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and organized incoming mail for distribution to appropriate departments.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Coordinated mail delivery, pick-up and tracking for smooth dispatch operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used computer systems to track packages and update client information.
- Monitored performance of junior team members and offered support.
Videographer
ABC15
01.2007 - 12.2012
- Shot prerecorded and live footage for daily 5 PM newscasts
- Performed master control duties one weekend per month in the control room
- Maintained camera and audio equipment to ensure proper function.
Education
Certificate - Data Analytics
Thinkful
Remote11.2022
Bachelor of Arts - Broadcast Journalism
Easter Connecticut State University
Willimantic, CT06.2002
Skills
- TECHNICAL SKILLS
- Software:
- Microsoft Excel, Python, Tableau, SQL, PostgreSQL, Microsoft PowerPoint, Photoshop, Illustrator, Premiere
- Sort Mail
- Store Opening
- Item Scanning
- Team Collaboration
- Supply Stocking
- Money Orders
- Customer Service
- Computer Scanning
Certification
planning to get forklift certification within the next two weeks.
Timeline
Fan Experience Representative
On Location
02.2023 - 02.2023
Data Analytics Program
Thinkful Online
06.2022 - 11.2022
Sales and Service Associate/Clerk
United States Postal Service
04.2013 - 06.2022
Videographer
ABC15
01.2007 - 12.2012
Certificate - Data Analytics
Thinkful
Bachelor of Arts - Broadcast Journalism
Easter Connecticut State University
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