Robert Sharp
Tractor Supply Company
25
years of professional experience
Dedicated professional with extensive experience in customer service and team leadership. Skilled in coaching, conflict resolution, and workflow optimization, contributing to improved satisfaction ratings and operational efficiency in fast-paced environments.
Work History
Team Lead
3 Years 1 Month- Supervised team performance and maintained compliance with company policies and operational standards.
- Trained new employees on safety protocols and customer service best practices.
- Monitored workflow efficiency, identifying areas for process improvements.
- Resolved customer inquiries promptly, contributing to improved satisfaction ratings.
- Worked different stations to provide optimal coverage and meet production goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
1 Year 5 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables simultaneously while maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed customer orders accurately using POS system to enhance efficiency.
- Resolved guest inquiries and complaints, ensuring satisfaction and repeat business.
Unloader
2 Years 3 Months- Sorted and organized packages for timely distribution within warehouse operations.
- Conducted pre-shift inspections of unloading equipment to ensure safety compliance.
- Collaborated with team members to improve unloading processes and workflow efficiency.
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
Server
4 Years 6 Months- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Mentored junior staff, fostering a cohesive team environment focused on excellence.
- Implemented suggestions for menu improvements based on guest feedback data.
- Cultivated warm relationships with regular customers.
Commercial/ Residential Painter
10 Years 11 Months- Prepared surfaces through sanding, scraping, and cleaning to ensure optimal paint adhesion.
- Operated spray equipment and tools for efficient application of paints and coatings.
- Applied various painting techniques to enhance aesthetics of residential and commercial properties.
- Collaborated with clients to determine color schemes and design preferences for projects.
Education
Welding Certificate - Welding
- Relevant Coursework: Mig and Stick Welding
Skills
Customer focus
Attention to detail
Workflow optimization
Performance improvement
Quality control
Team leadership
Conflict resolution
Timeline
Team Lead
Tractor Supply Company
01.2023 - 02.2026Read More
Server
BJ's Restaurant & Brewhouse
10.2018 - 03.2020Read More
Unloader
UPS Freight
01.2016 - 04.2018Read More
Server
Saddle Creek
06.2011 - 12.2015Read More
Commercial/ Residential Painter
Tollison Painting
01.2001 - 12.2011Read More
Arkansas Welding Academy
Welding Certificate from Welding
Read More