Robert Shaw
Aurora,UT
Summary
Dynamic Account Manager with a proven track record at Mountain Regional Equipment Solutions, excelling in client relations and customer service. Successfully negotiated contracts and implemented strategic account plans, enhancing client satisfaction and retention. Adept at fostering teamwork and collaboration, while leveraging analytical skills to identify growth opportunities and drive business success.
Overview
32
32
years of professional experience
Work History
Account Manager
Mountain Regional Equipment Solutions
08.2019 - Current
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed strategic account plans to align services with client needs and business goals.
- Analyzed market trends to identify growth opportunities within existing accounts.
- Led cross-functional teams to implement client-focused solutions, improving service delivery efficiency.
- Mentored junior account managers on best practices in client management and engagement strategies.
- Streamlined communication processes between clients and internal teams, enhancing project coordination.
- Conducted regular performance reviews to assess account health and strategize improvements.
- Negotiated contract renewals and amendments that secured long-term partnerships with key clients.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Foreman
Willow Creek Salt
10.2017 - 09.2018
- Supervised daily operations, ensuring safety compliance and efficient workflow.
- Coordinated crew activities to optimize productivity and meet project deadlines.
- Trained and mentored junior staff on best practices and safety protocols.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
Owner
Shaw Farms
04.1994 - 09.2016
- Developed and implemented sustainable farming practices to enhance crop yield and soil health.
- Managed all operational aspects of farm activities, including planting, harvesting, and equipment maintenance.
- Trained and supervised staff in daily operations to ensure compliance with safety standards and best practices.
- Established strong relationships with suppliers and customers to optimize resource procurement and sales.
Education
No Degree - General Studies
Snow College
Ephraim, UT08-1994
High School Diploma -
North Sevier High School
Salina, UT05-1991
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Languages
Spanish
Full Professional
Timeline
Account Manager
Mountain Regional Equipment Solutions
08.2019 - Current
Foreman
Willow Creek Salt
10.2017 - 09.2018
Owner
Shaw Farms
04.1994 - 09.2016
No Degree - General Studies
Snow College
High School Diploma -
North Sevier High School