Shannon Sherwood
Harleysville,PA
Summary
Experienced Medical Assistant and healthcare professional with a strong background in patient care, clinical documentation, telehealth, prior authorizations, scheduling, and medical office operations. Proficient in Epic and MyChart workflows, with a proven ability to communicate effectively with patients and providers in both clinical and remote environments. Recognized for strong work quality, reliability, accuracy, and independent performance.
Overview
9
9
years of professional experience
Work History
Medical Assistant
St. Luke’s University Health Network
09.2023 - 05.2026
- Provided clinical and administrative support to patients and healthcare providers while maintaining high standards of accuracy, professionalism, and patient care.
- Selected for a remote work opportunity based on consistently high-quality work, strong performance, reliability, and ability to work independently.
- Utilized Epic daily to review and maintain patient records, document communications, and coordinate patient care.
- Managed prior authorizations and worked to obtain necessary approvals for medications, procedures, and services.
- Monitored and responded to patient MyChart messages, addressing requests and routing clinical concerns to appropriate providers.
- Coordinated patient scheduling for new appointments, follow-ups, and ongoing care needs.
- Communicated with patients, providers, pharmacies, insurance companies, and healthcare personnel to support continuity of care.
Telehealth Patient Navigator
Planned Parenthood Keystone
03.2023 - 04.2023
- Obtained patient histories and gathered triage information to determine the appropriate avenue for care.
- Facilitated communication between patients and providers and scheduled examinations and follow-up care.
- Educated patients regarding pre- and post-procedure instructions, medications, and symptoms requiring emergency attention.
- Verified insurance eligibility, updated patient histories, and coordinated retrieval of medical records.
Medical Assistant
AMS Cardiology
09.2022 - 02.2023
- Provided clinical and administrative support to physicians and patients in a cardiology practice.
- Performed patient intake and assisted with examinations, procedures, electrocardiograms (EKGs), and stress tests.
- Coordinated appointments, registered patients, reviewed consultation requests, and maintained examination-room supplies.
Medical Assistant
Detweiler Family Medicine
09.2020 - 07.2022
- Performed patient triage, obtained vital signs, collected medical histories, and prepared patients for physician examinations.
- Scheduled appointments, registered patients, coordinated prescriptions and refill requests, and supported daily office operations.
- Educated patients regarding medications, procedures, and care-plan instructions while maintaining HIPAA compliance.
Home Health Team Lead
Loving Arms Elder Care
08.2017 - 06.2020
- Provided in-home assistance with activities of daily living, mobility, exercise, and personal care.
- Maintained accurate patient logs and care plans and promptly reported significant changes in patient condition.
- Supported patient independence and well-being while providing emotional support and education to patients and families.
Education
Liberal Arts -
Bucks County Community College
Pre-Med / Pre-Physician Assistant Studies -
Chestnut Hill College
Skills
- Medical Assisting
- Telework
- Telehealth coordination
- Epic
- MyChart
- Prior Authorizations
- Patient Intake & Triage
- Appointment Scheduling
- Clinical Documentation
- EHR
- Insurance Verification
- HIPAA Compliance
- Vital Signs
- EKG & Stress Testing
- Medication Coordination
- Patient Education
- Provider Support
- Medical Office Operations
Additional Qualifications
- U.S. Citizen
- Full-Time Availability
- Remote/Telework Experience
- Willing to Travel
- Typing Speed: 30+ WPM
Timeline
Medical Assistant
St. Luke’s University Health Network
09.2023 - 05.2026
Telehealth Patient Navigator
Planned Parenthood Keystone
03.2023 - 04.2023
Medical Assistant
AMS Cardiology
09.2022 - 02.2023
Medical Assistant
Detweiler Family Medicine
09.2020 - 07.2022
Home Health Team Lead
Loving Arms Elder Care
08.2017 - 06.2020
Liberal Arts -
Bucks County Community College
Pre-Med / Pre-Physician Assistant Studies -
Chestnut Hill College