Robert Silva
East Providence
Summary
At AAA Northeast, I leveraged my expertise in Roadside assistance and exceptional customer service to enhance team efficiency and customer satisfaction. Through collaboration and continuous learning, I contributed to safety protocols and service improvements, demonstrating critical thinking and problem-solving skills. My efforts supported a positive work environment and streamlined roadside assistance, significantly impacting service quality and response times.
Professional technician with experience in roadside assistance, skilled in diagnostics and emergency services. Strong focus on teamwork and achieving outcomes, adaptable to changing needs. Reliable, efficient, and adept at problem-solving under pressure.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Roadside Technician
AAA Northeast
08.1993 - Current
- Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.
- Boosted overall team efficiency by willingly providing backup support to fellow technicians during peak periods or challenging jobs.
- Expanded knowledge of evolving automotive technology through regular participation in industry training programs and workshops.
- Fostered a strong sense of teamwork through effective collaboration on challenging jobs, sharing knowledge, and offering assistance to fellow technicians as needed.
- Assisted in the development of new hire training materials, contributing valuable field experience insights to better prepare incoming technicians for success in their roles.
- Contributed to company''s reputation for outstanding customer service through attentive listening and empathetic communication with distressed clients.
- Upheld company standards for professionalism through appropriate attire, punctuality, and demeanor during all interactions with customers and colleagues.
- Promoted a positive work environment by maintaining open lines of communication with supervisors regarding any concerns or suggestions for improvement within the department.
- Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
- Mitigated potential liability issues by meticulously documenting all services performed, including client signatures when applicable.
- Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
- Strengthened relationships with towing companies by coordinating efficient vehicle transportation when necessary.
- Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
- Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
- Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
- Prevented potential accidents by conducting thorough safety inspections on each serviced vehicle before releasing it back to the owner.
- Demonstrated excellent problem-solving skills when diagnosing complex automotive issues in high-pressure situations.
- Analyzed vehicle data using advanced diagnostic equipment.
- Investigated customer complaints to identify cause of malfunctions.
Education
High School Diploma -
East Providence High School
RI06-1985
Skills
- Tool and equipment operation
- Lockout assistance
- Tire changing
- Wheel lift towing
- Flatbed towing
- Winching services
- Roadside customer service
- Battery jumpstarting
- Problem-solving
- Customer service
Certification
Tow Truck Certified
Flatbed Certified
Battery Truck Certified
Timeline
Roadside Technician
AAA Northeast
08.1993 - Current
High School Diploma -
East Providence High School
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