Bryan M. Hamilton
North Las Vegas,USA
Summary
I am seeking a career where I can use my talents and skills to grow and gain experience to be an asset to the company.
Overview
17
17
years of professional experience
Work History
Roadside Technician
POP A LOCK
01.2024 - Current
- Conducted on-site vehicle diagnostics to assess and resolve issues efficiently.
- Delivered emergency roadside assistance, ensuring swift support for stranded motorists.
- Utilized specialized tools for tire changes, jump-starts, and minor repairs to enhance service delivery.
- Collaborated with dispatchers to coordinate timely responses to service requests across regions.
Dispatch Driver
Phenomenal Towing
09.2021 - Current
- Receiving communications from the company dispatcher.
- Driving to the scene of a vehicle breakdown or accident.
- Interacting with the customer to find out the nature of the problem.
- Performing roadside vehicle diagnostics.
- Performing minor repairs.
- Jump-starting vehicles, changing tires and reconnecting vehicle parts.
- Suggesting a course of action.
- Connecting the damaged vehicle to the truck with a chain, winch or steering block.
- Towing the vehicle to an authorized service station, customer’s home or junkyard.
- Reporting to base and completing paperwork.
Tow Truck Driver
777 TOWING
09.2022 - 01.2024
- Operated tow truck to safely transport vehicles in various conditions.
- Conducted vehicle assessments to determine safe towing procedures and equipment needs.
- Provided exceptional customer service during emergency roadside assistance situations.
- Coordinated with dispatch to streamline response times for service calls.
Supervising Dispatch Driver
Budget Towing
03.2009 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined issue resolution processes, enhancing overall customer satisfaction and efficiency.
- Trained new staff on customer service protocols and company systems to ensure consistency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Diploma - General Studies
Dominguez High School
Compton, CA06.2005
BASIC - COMPUTER TECH
JOB CORPS
Long Beach, CA07-2005
Skills
- Great customer service skills
- Works well without constant supervision
- Works well with others
- Quick learner
- Tool and equipment operation
- Electrical troubleshooting
- Tire changing
- Fuel delivery
- Filter replacement
- Vehicle inspection
- Vehicle diagnostics
- Emergency repairs
- Mechanical troubleshooting
- Wheel lift towing
- Flatbed towing
- Battery jumpstarting
- Lockout assistance
- Roadside customer service
- Willing to learn
- Teamwork
- Customer service
- Valid Driver's license
- Clean driving record
- Battery changing
- Installing equipment
- Power tools
- Inspection skills
- Vehicle operation and assessment
- Self motivation
Timeline
Roadside Technician
POP A LOCK
01.2024 - Current
Tow Truck Driver
777 TOWING
09.2022 - 01.2024
Dispatch Driver
Phenomenal Towing
09.2021 - Current
Supervising Dispatch Driver
Budget Towing
03.2009 - 03.2022
Diploma - General Studies
Dominguez High School
BASIC - COMPUTER TECH
JOB CORPS