WILLIE THOMAS
Manchester,CT
Summary
Dedicated Crew Member with extensive knowledge of operational practices and safety standards. Proven ability to follow detailed instructions and complete tasks efficiently. Strong commitment to team success and customer satisfaction, supported by years of experience in building positive relationships. Demonstrates physical stamina and consistent adherence to established processes, ensuring timely task completion.
Overview
15
15
years of professional experience
Work History
Roadside Technician
AAA
Newington, CT
08.2023 - Current
- Communicated effectively with customers to explain complex technical information in an understandable way.
- Followed up with customers after service visits to ensure satisfaction with work performed.
- Provided timely responses to customer inquiries regarding services performed on their vehicles.
- Ensured that all work was carried out in accordance with relevant health and safety guidelines.
- Ensured that all necessary supplies were available in order to complete tasks efficiently.
- Carried out safety checks on customer's electric vehicles prior to installation of new batteries.
Rural Carrier Associate
USPS
Manchester, CT
02.2023 - 07.2025
- Collected mail from customers and brought back to facility for processing and sorting.
- Followed strict package safety standards to protect customers and team members.
- Met performance targets consistently through hard work and efficient handling of each stop.
- Sorted mail, arranging in delivery sequence for distribution.
- Obtained signatures for registered, certified and insured mail.
- Maintained accurate records of deliveries.
- Cleaned and checked over vehicle after completion of daily deliveries.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
Delivery Driver
FedEx
South Windsor, CT
11.2021 - 12.2022
- Handled merchandise in accordance with product handling standards.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Loaded, balanced and secured product to safely transport goods.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Commercial Driver
AutoZone
Vernon, CT
01.2021 - 11.2021
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Communicated with customers about commercial offerings, including policies, restrictions and refund policies.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Logged all pertinent shift information, including driving hours and fuel usage data on time to keep reports current.
- Observed all driving regulations and safety procedures, maintaining excellent safe driving record.
- Delivered customer orders to places of business within established time frames.
- Submitted daily mileage log with trip sheet, fuel, maintenance and delivery documentation.
Crew Member
McDonald's
Manchester, CT
04.2018 - 01.2021
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Verified orders and bagged items for easy transport.
Amazon Warehouse Associate
Amazon
Windsor, CT
08.2017 - 11.2017
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
Pharmacy Technician
Rite Aid
Manchester, CT
09.2016 - 08.2017
- Answered customer questions regarding medication.
- Entered orders into system and filled medication orders.
- Restocked shelves and prepared expired drugs for return.
- Stocked and clean work area.
- Filled and processed prescriptions, delivering prompt and efficient patient care.
- Prepared medication labels with item name and quantity.
- Communicated with insurance companies for billing purposes.
Baker/Cashier
Dunkin Donuts
Vernon, CT
09.2014 - 07.2016
- I provide great customer service, clean and stock lobbies /shop floor/bathroom, responsible for taking accurate orders, cashier, made sandwiches, baking muffins/bagels etc., staying overnight to bake, working in drive thru window.
- One of my accomplishments I've earned working here was "most reliable/loyal employee".
Carpenter Assistant
Loyal Team Cleaning LLC
New Britain, CT
04.2010 - 08.2012
- My position in this job involved me to shadow and assist when needed, tools where to be organized, take notes of important information.
- Also this job involved demolition which I cleaned debris, walls needed to be knocked down, lifting more than 60 pounds.
Education
High School Diploma -
New Britain High School
New Britain, CT2011
Skills
- Cashier
- Customer service
- Fast Learner
- Inventory restocking
- Cooking procedures
- Company standards
- Work ethic
- Menu item familiarity
- Route management
- Excellent sense of direction
- Responsible driver
- Collaboration
- Communication
- Organizational skills
- Safety
- Workplace Efficiency
- Dependable and reliable
- Safe driving techniques
Affiliations
Stephanie Lafantasie
860-977-5682
Shaquanna Applewhite
860-634-2829
Dajah Coleman
860-881-4694
Javier Rivera
860-931-9709
Timeline
Roadside Technician
AAA
08.2023 - Current
Rural Carrier Associate
USPS
02.2023 - 07.2025
Delivery Driver
FedEx
11.2021 - 12.2022
Commercial Driver
AutoZone
01.2021 - 11.2021
Crew Member
McDonald's
04.2018 - 01.2021
Amazon Warehouse Associate
Amazon
08.2017 - 11.2017
Pharmacy Technician
Rite Aid
09.2016 - 08.2017
Baker/Cashier
Dunkin Donuts
09.2014 - 07.2016
Carpenter Assistant
Loyal Team Cleaning LLC
04.2010 - 08.2012
High School Diploma -
New Britain High School