Robert Skelton
Puyallup,WA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Proficient with building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager, IBX Customer Operations
Equinix
Kent, WA
03.2023 - 10.2024
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Directed recruitment, hiring, and training of new staff members.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Participated in compliance audits related to ISO, PCI, and SOC certifications.
Assistant Manager, IBX Customer Operations
Equinix
Seattle, WA
02.2017 - 03.2023
- Provided guidance and support to staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure the smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Participated in compliance audits related to ISO, PCI, and SOC certifications.
IBX Site Supervisor
Equinix
Seattle, WA
07.2012 - 02.2017
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Provided guidance and support to contractors on technical matters related to their scope of work.
- Inspected finished products upon completion; ensured quality standards were met before final sign off was given.
- Reported project progress, site problems and labor status to supervisors.
Education
Associate of Applied Science - Microcomputer Networking Specialist
Lower Columbia College
Longview, WA06-2002
Associate of Applied Science - Microcomputer Applications Specialist
Lower Columbia College
Longview, WA06-2002
Skills
- Expense Tracking
- Financial Management
- Policy Implementation
- Complex Problem-Solving
- Project Management
- Verbal and written communication
- Staff Management
- Performance Evaluations
- Operations Management
- Cross-Functional Teamwork
Certification
- Symmetry Essentials, AMAG - 2023
- Facilities Management Professional, IFMA - 2015
References
References available upon request.
Timeline
Manager, IBX Customer Operations
Equinix
03.2023 - 10.2024
Assistant Manager, IBX Customer Operations
Equinix
02.2017 - 03.2023
IBX Site Supervisor
Equinix
07.2012 - 02.2017
Associate of Applied Science - Microcomputer Networking Specialist
Lower Columbia College
Associate of Applied Science - Microcomputer Applications Specialist
Lower Columbia College
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