Robert Snowden
Mays Landing,NJ
Summary
Results-driven retail leader with extensive experience in sales floor supervision, operations management, team training, and customer service excellence. Skilled at leading teams to exceed performance goals, optimizing merchandising and inventory processes, and ensuring safety compliance. Known for adaptability in fast-paced environments, cross-department collaboration, and fostering a customer-first culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Floor Department Supervisor
Lowe's Home Improvement
Egg Harbor Township, NJ
07.2023 - Current
- Providing resources and tools to support those directly helping customers provide the best service.
- Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
- Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
- As a Sales Floor Department Supervisor, I am primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. I am responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions).
- I work with my leaders to identify approaches and behaviors that best meet sales and service objectives, then communicate those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment. Further, as a Sales Floor Department Supervisor, I supervise associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage associates and customers across departments. It is important to communicate upward to keep management informed of concerns, issues, praises, and morale.
- In addition to the responsibilities summarized above, I occasionally open or close the store or serve as manager-on-duty (MOD).
Night Operations Department Supervisor
Lowe's Home Improvement
Egg Harbor Township, NJ
07.2022 - 07.2023
- Accepting and processing freight received using Genesis computer software and LRT scanner.
- Coordinating tasks for night stockers and delivery pullers
- Collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives
- Managing employee training and certifying employees on power equipment such as forklifts, order pickers, and reach trucks.
- Securing building perimeter of obstructions and reporting intel to assistant store managers or Asset Protection
Overnight Stocker
Lowe's Home Improvement
Egg Harbor Township, NJ
10.2021 - 07.2022
- The Receiver/Stocker helps provide and deliver the right products to our customers by safely unloading merchandise from incoming freight, moving it to the sales floor, and stocking departments. This associate handles hazardous materials, replaces damaged shelving, keeps the backroom organized, and ensures equipment is charged. Additionally, this associate organizes merchandise and top stock to set up stores for sales success. To be successful, the associate must understand and prepare for the physical demands of moving merchandise for the majority of his/her shift. Depending on location type, the Receiver/Stocker works morning, afternoon evening, or overnight to prepare for store opening.
Collections Manager, Product Technician, Sales Manager, Store Manager
Aaron's Inc
Egg Harbor Township, NJ
10.2007 - 09.2020
- Collections Manager (Currently), Product Technician , Sales Manager, Store Manager (Previously)
- Responsible for helping customers achieve ownership by providing individualized attention in managing the customer accounts department and achieving company standards on non-renewal closing percentages.
- Support the overall needs of the store by assisting other associates and acting as keyholder in the store managers' absence.
- Manage the collections process and counsel customers to gain timely lease/merchandise renewals.
- Confirm customer identification, collect money and obtain customer signatures on lease agreements
- Monitor customer payment history and habits and make recommendations to support the customer to ownership
- Contact customers over the phone or through home visits, update customer information and maintain accuracy
- Achieve monthly account goals, review and close lease agreements with customers
- Facilitate returns in collaboration with store manager
- Clean and certify merchandise in the cleaning station for all merchandise personally returned
- Adhere to any responsibilities as assigned by management.
Education
High School Diploma - General Studies
Egg Harbor Township High School
Skills
- Reach Truck
- Order Picker
- Warehouse Management
- Pallet Jack
- Warehouse Experience
- Sales Management
- Order Picking
- Forklift
- Freight Experience
- Pricing
- Merchandising
- Store Management Experience
- Computer literacy
- Facilities management
- Planograms
Certification
Driver's License
Additional Information
- SKILLS
- Sales and Marketing
- Installation
- Mechanically Inclined
- Customer Service
- Administration and Management
- Collections
- Communication
- Negotiation
- Detail Oriented
- Problem Solving
Timeline
Sales Floor Department Supervisor
Lowe's Home Improvement
07.2023 - Current
Night Operations Department Supervisor
Lowe's Home Improvement
07.2022 - 07.2023
Overnight Stocker
Lowe's Home Improvement
10.2021 - 07.2022
Collections Manager, Product Technician, Sales Manager, Store Manager
Aaron's Inc
10.2007 - 09.2020
High School Diploma - General Studies
Egg Harbor Township High School