Robert Sorrell
Altamonte Springs
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Copart Auto Auctions
Orlando
01.2022 - Current
- Data Entry
- Receive all incoming mail, open and input data into ownership transfer application
- Input title information for open, closed, and canceled vehicle lots
- Prepare paperwork for Title Specialists
- Organize & File all records in file room
- Complete and mail all sales document to corresponding vehicle yard via FedEx
Amazon Delivery Driver
Linden Logistics LLC
Orlando
08.2024 - 02.2025
- Deliver Packages on time
- Maintain professionalism and deliver quality customer service
- Operate company vehicle safely and efficiently following the rules of the road at all times
- Operate device to ensure on time delivery of packages and completion of routes
- Report any issues/problems with vehicles to designated team members
- Complete all tasks under the rules and procedures of the DSP & Amazon
- Maintain proper fuel levels in company vehicles utilizing fuel cards that are provided
Records Management Clerk
Seminole County Clerk of the Court
Sanford
01.2018 - 12.2022
- Data Entry
- Management of confidential information included in court cases/ documents such as civil cases, domestic cases, felony cases, traffic violations, etc.
- Maintain proper storage of documents via warehouse maintenance and work. Disposition all court records in accordance to state law.
- Remove and Destroy court files during annual destruction.
- Pickup and transport court files via county vehicle from courthouse, CJC facility, to records warehouse in Sanford.
- Provide thorough and accurate information to customers via telephone or through email.
Sales Floor Manager
Ross Stores, Inc.
Orlando
01.2017 - 12.2018
- Manage and supervise stock room and sales floor associates (MOD).
- Complete daily supervisory tasks including (stock room reports, productivity sheets, time management sheets, daily sales reports, and customer performance reports)
- Ensure neat, safe, and stocked regulations are enforced and carried out for stock room and sales floor.
- Complete unloading truck, processing all clothing and home merchandise, and ensuring it is ran to the designated area in the store.
- Manage all sales transactions and daily tasks assigned to MOD (Cash handling, transaction audits, overrides, high security processing, etc)
Sales Consultant
Sprint by PCS Experts
Orlando
02.2015 - 12.2017
- All sales related activity- first initial contact with customer, selecting appropriate plans to accommodate needs of customers, and closing sales
- Displaying proper product knowledge and current company promotions
- Answer any business related phone calls with accurate and informative product and service knowledge
Reservations Agent
Central Florida Investments- WestGate Resorts
Orlando
08.2011 - 11.2014
- Communicate with Westgate Resorts representatives on a daily basis in a call center environment
- Maintain fast and effective work ethic to ensure accurate data entry
- Sell and book timeshare presentation for inbound callers
Behavioral Health Technician
Lakeside Behavioral Health System
Eatonville
10.2008 - 02.2010
- Observe patients behavior overnight along with a second mental health tech & on site nurse.
- Document all changes in behavior of patients. Record/report any changes to authorized personnel.
- Keep all patients/staff on floor safe from harm.
- Prepare meals for patients every night.
- Take vitals every night.
- Administer CPR to patients if necessary.
Education
Associates of Science Degree - Business Administration
Everest University
Orlando, FL09-2011
Skills
- Typing
- Microsoft Office
- Records Management
- Account Management
- Telemarketing
- Data Entry
- Upselling
- Business Development
- Salesforce
- Clerical Experience
- Office Management
- Event Planning
- Inside Sales
- Administrative Experience
- Management
- Leadership
- Project management
- Customer service
- Chat support
- Organizational skills
- Microsoft Excel
- Order entry
- Quality control
- Data analysis skills
- Quality assurance
- Databases
- Teaching
- Conflict management
- Word processing
- Office experience
- Negotiation
Certification
Class E, 11/16, 05/25
Timeline
Amazon Delivery Driver
Linden Logistics LLC
08.2024 - 02.2025
Customer Service Representative
Copart Auto Auctions
01.2022 - Current
Records Management Clerk
Seminole County Clerk of the Court
01.2018 - 12.2022
Sales Floor Manager
Ross Stores, Inc.
01.2017 - 12.2018
Sales Consultant
Sprint by PCS Experts
02.2015 - 12.2017
Reservations Agent
Central Florida Investments- WestGate Resorts
08.2011 - 11.2014
Behavioral Health Technician
Lakeside Behavioral Health System
10.2008 - 02.2010
Associates of Science Degree - Business Administration
Everest University