ROBERT STAFFORD
Dalton,GA
Summary
Diligent Fiber Splicer Supervisor with 8 years of experience installing fiber optic cable, both on elevated poles and beneath ground level to expand networks and increase customer base. Versatile in mapping and installation of new fiber-optic networks, efficiently splicing with established connections. Systematic troubleshooter with acute spatial awareness in navigation of physical issues with fiber-optic connections, adhering to tight project deadlines and assuring customer satisfaction.
Overview
17
17
years of professional experience
Work History
Fiber Splicer Supervisor
Conexon
07.2022 - Current
- Responded to service requests during and after business hours.
- Worked closely with network administrators and server engineers to deliver quality service.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of broadband internet services.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Fiber Optic Splicer
Conexon
05.2020 - 07.2022
- Performed repairs on severed fiber cables to restore to complete functionality.
- Spliced, bonded, ground and terminated cables.
- Built splice cases to enclose exposed transmission lines.
- Tested fiber optic cables and documented results.
- Read blueprints and schematics to correctly place equipment.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Fiber Optic Splicer
Southern Utilites
01.2015 - 05.2020
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Accurately read, understood, and carried out written instructions.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
Sales Associate
The Home Depot
02.2010 - 01.2015
- Dedicated to continuously improving sales abilities and product knowledge
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Lead Maintenance Technician
Beaulieu of America
08.2009 - 01.2015
- Logged detailed and thorough records of maintenance performed
- Worked closely with equipment maintenance engineers and technicians
- Served as first responder for all facility and equipment issues
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Followed company procedures to maintain work environment in a neat and orderly condition
- Inspected machine parts for conformance to product specifications
- Generated and completed work orders for repairs, maintenance and component replacement.
Maintenance Manager
Thomas Industries
06.2006 - 08.2009
- Diagnosed mechanical problems and determined the best ways to correct them
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Collaborated with other departments to verify completion of maintenance tasks.
- Followed routine and preventative maintenance checklists
- Operated tools, including hoists, saws and drills
- Assigned appropriate manufacturing supervisor, assembler and operator duties.
- Supervised employee performance, preventive maintenance, and safety.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
Education
GED -
Southeast High School
Dalton, GA02.2005
Skills
- Troubleshooting expert
- Fiber optics experience
- Strong mechanical aptitude
- Good communication skills
- Strong initiative
- Strong team player
- Supervisory experience
- Good judgment
- Good multitasker
- Fiber Testing
- Critical Thinking Skills
Timeline
Fiber Splicer Supervisor
Conexon
07.2022 - Current
Fiber Optic Splicer
Conexon
05.2020 - 07.2022
Fiber Optic Splicer
Southern Utilites
01.2015 - 05.2020
Sales Associate
The Home Depot
02.2010 - 01.2015
Lead Maintenance Technician
Beaulieu of America
08.2009 - 01.2015
Maintenance Manager
Thomas Industries
06.2006 - 08.2009
GED -
Southeast High School
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