Robert Stanley
Santa Rosa,CA
Summary
Ten years of customer service experience in retail, food, and beverage industries. Strong interpersonal, leadership, and teamwork skills. Skilled at fostering customer loyalty and satisfaction. Efficient multitasker with a friendly and courteous demeanor for effective service delivery.
Overview
7
7
years of professional experience
Work History
Multi-Skilled Associate
Safeway
12.2022 - Current
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provides feedback to store manager on partner performance during shift.
Bakery Wrapper/Baker/Maintenance
Costco Wholesale
10.2018 - 10.2022
- Removes product from baking containers
- Garnishes, drizzles icing or sprays glaze for baked goods according to Costco formulas and department production procedures
- Wraps and packages baked goods by hand or with wrapping machine
- Assembles pre-cut cardboard boxes for packaging baked goods
- Monitors bakery sales area and restocks as needed
- Rotates stock, monitors pull dates and complies with health code
- Provides prompt and courteous member service
- Maintains current product knowledge of bakery items
- Directs members to product and service locations in the warehouse
- Keeps wrapping area and sales area clean and clear of debris
- Follows safety and security procedures
Stock Associate
Gap Inc
10.2018 - 07.2019
- Demonstrate a sense of urgency and pride while executing tasks and processes
- Keep our product folded, sized, in-stock and our visual elements maintained on the salesfloor
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned.
Education
Associate of Science - Sociology
Santa Rosa Junior College
Santa Rosa, CA05-2025
Associate of Science - Natural Science
Santa Rosa Junior College
06.2023
Skills
- Food safety knowledge
- Customer Service
- Verbal Communication
- Conflict Management
- Adaptability
- Leadership
- Safety and compliance inspections
- Attention to detail
- Complex Problem-solving
- Time management
- Task prioritization
Timeline
Multi-Skilled Associate
Safeway
12.2022 - Current
Bakery Wrapper/Baker/Maintenance
Costco Wholesale
10.2018 - 10.2022
Stock Associate
Gap Inc
10.2018 - 07.2019
Associate of Science - Sociology
Santa Rosa Junior College
Associate of Science - Natural Science
Santa Rosa Junior College