Robert Stanley
Santa Rosa,CA
Summary
Over ten years of customer service experience in retail, e-commerce, food, and beverage industries. Strong critical thinking, interpersonal, leadership, and teamwork skills. Skilled at fostering
customer loyalty and satisfaction. Efficient multitasker with a friendly and
courteous demeanor for effective service delivery.
Overview
8
8
years of professional experience
Work History
MULTI-SKILLED ASSOCIATE
Safeway
Santa Rosa, CA
10.2022 - Current
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provides feedback to store manager on partner performance during shift.
Bakery Wrapper/Baker/Maintenance
Costco Wholesale
Santa Rosa, CA
10.2018 - 10.2022
- Removes product from baking containers
- Garnishes, drizzles icing or sprays glaze for baked goods according to Costco formulas and department production procedures
- Wraps and packages baked goods by hand or with wrapping machine
- Assembles pre-cut cardboard boxes for packaging baked goods
- Monitors bakery sales area and restocks as needed
- Rotates stock, monitors pull dates and complies with health code
- Provides prompt and courteous member service
- Maintains current product knowledge of bakery items
- Directs members to product and service locations in the warehouse
- Keeps wrapping area and sales area clean and clear of debris
- Follows safety and security procedures
Receiving/Visual Merchandiser
Gap Inc
Santa Rosa, CA
10.2018 - 07.2019
- Demonstrate a sense of urgency and pride while executing tasks and processes
- Keep our product folded, sized, in-stock and our visual elements maintained on the salesfloor
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
- Executes store operations during scheduled shifts
- Organizes opening and closing duties as assigned.
Education
Bachelor of Arts - Sociology
Sonoma State University
Rohnert Park, CA05.2027
Associate of Arts - Sociology
Santa Rosa Junior College
Santa Rosa, CA05.2025
Associate of Science - Natural Science
Santa Rosa Junior College
Santa Rosa, California06.2022
Skills
- Customer Service
- Effective Communication
- Microsoft 365
- Collaboration
- Independence
- Organization Skills
- Adaptability
- Tech-Savvy
- E-Commerce
- Critical Thinking
Timeline
MULTI-SKILLED ASSOCIATE
Safeway
10.2022 - Current
Bakery Wrapper/Baker/Maintenance
Costco Wholesale
10.2018 - 10.2022
Receiving/Visual Merchandiser
Gap Inc
10.2018 - 07.2019
Bachelor of Arts - Sociology
Sonoma State University
Associate of Arts - Sociology
Santa Rosa Junior College
Associate of Science - Natural Science
Santa Rosa Junior College