Robert Stevens
CHILLICOTHE,Ohio
Summary
Dedicated technician with expertise in customer service and equipment repair. Proven ability to troubleshoot and resolve technical issues efficiently, enhancing customer satisfaction.
Overview
36
36
years of professional experience
Work History
Stihl Tech / Clerk
Central Center Hardware
653 Central Center Chillicothe OH, 45601
03.2009 - Current
- Operated and maintained various tools and equipment to ensure efficient hardware operations.
- Assisted customers in selecting products, providing expert advice on hardware and Stihl products
- Managed inventory control processes, ensuring accurate stock levels and timely replenishment of Stihl
- Trained new technicians on safety protocols and equipment usage to enhance team efficiency.
- Diagnosed technical issues and provided efficient solutions for Stihl equipment to customers.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
General Home Repair
Self-employeed
Chillicothe Oh
08.2006 - 03.2009
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Shift Supervisor, Fabrication
Horton Emergency Vehicles
Grove City, OH 3800 McDowell Rd.
04.1995 - 07.2006
- Supervised daily operations to ensure adherence to safety protocols and production schedules.
- Trained and mentored team members on fabrication processes and quality standards.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Coordinated shifts to optimize resource allocation and meet production targets effectively.
- Conducted regular performance evaluations to identify training needs and promote employee development.
- Collaborated with management to develop strategies for improving operational effectiveness and reducing waste.
- Trained new employees and delegated daily tasks and responsibilities.
MRDD Trainer
First Capitol Enterprises
Chillicothe, OH 167 W. Main St.
06.1990 - 06.1994
- Developed training materials to enhance employee skill sets and operational efficiency.
- Evaluated training programs for effectiveness, implementing revisions based on feedback and outcomes.
- Conducted assessments to measure trainee progress and adjust programs accordingly for optimal results.
- Provided one-on-one training to help individuals reach their full potential within the organization.
Education
Machine Trades
Pickaway Ross Vocational Center
Chillicothe ,OH1989
Certificate of Completion - Machine Trades
Pickaway Ross Vocational Center
Chillicothe ,OH1989
Chillicothe High School
Skills
- Customer service
- Equipment Repair
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Mechanical Knowledge
- Customer interaction
- Repair services
Timeline
Stihl Tech / Clerk
Central Center Hardware
03.2009 - Current
General Home Repair
Self-employeed
08.2006 - 03.2009
Shift Supervisor, Fabrication
Horton Emergency Vehicles
04.1995 - 07.2006
MRDD Trainer
First Capitol Enterprises
06.1990 - 06.1994
Machine Trades
Pickaway Ross Vocational Center
Certificate of Completion - Machine Trades
Pickaway Ross Vocational Center
Chillicothe High School