Robert St. John
Bellevue,NE
Summary
Dedicated professional with proven customer service expertise and strong multitasking abilities. Committed to delivering exceptional experiences that foster customer loyalty. Demonstrates adaptability and a strong work ethic, excelling in fast-paced environments and quickly acquiring new skills.
Overview
10
10
years of professional experience
Work History
Scanning Quality Assurance Operator II
National Indemnity Company
Omaha, NE
02.2024 - Current
- Prepared documents for scanning, ensuring removal of clips and staples.
- Scanned incoming mail into designated workflows based on established criteria.
- Executed backscanning of archival files while maintaining file integrity.
- Adjusted scanning machine settings to direct documents into correct imaging system files.
- Conducted quality control reviews, comparing scanned images to original documents.
- Maintained daily production records, achieving minimal errors within guidelines.
- Performed preventive maintenance on scanners, cleaning machines twice daily and replacing worn parts.
- Exhibited positive team culture by accepting feedback and assisting coworkers.
Data Operator
FSC Edge
Papillion, NE
06.2022 - 12.2023
- Adhered to strict data confidentiality policies to prevent information leakage.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Exceeded quality goals to support team productivity.
- Reviewed source documents to locate required data for entry.
Assistant Property Manager
Robert Hancock
Omaha, NE
03.2020 - 03.2021
- On-site property operations
- Tenant renewal paperwork
- Ensure property is leased at or above market occupancy
- Showing and leasing apartments
- Maintain high quality building maintenance standards are met
- Professional relationship with residents
- Social Media Marketing
Security Supervisor
Securitas Security Services
Bellevue, NE
07.2018 - 03.2020
- Supervise and coach team of security officers
- Scheduling
- Emergency technical support
- Office support
- Special projects as assigned
Front End Supervisor
Sam's Club
Omaha, NE
10.2015 - 07.2016
- Direct supervision over team lead, and supervisors
- Coaching
- Set store wide production goals
- Customer service
- Office support
- Delegated work to 60 employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
High School Diploma -
Omaha North High
Omaha05.2009
Some College (No Degree) - Library Science
Metropolitian Community College
OmahaSkills
- Strong Interpersonal and Communication Skills
- Interpersonal Skills
- Testing and Troubleshooting
- Eagerness to Learn New Technologies
- Software Installation
- Operational Documentation
- Usability Testing
- Data Building and Modeling
- Resource Requirements Identification
- Critical Thinking
- Information Security
References
References Available Upon Request
Timeline
Scanning Quality Assurance Operator II
National Indemnity Company
02.2024 - Current
Data Operator
FSC Edge
06.2022 - 12.2023
Assistant Property Manager
Robert Hancock
03.2020 - 03.2021
Security Supervisor
Securitas Security Services
07.2018 - 03.2020
Front End Supervisor
Sam's Club
10.2015 - 07.2016
High School Diploma -
Omaha North High
Some College (No Degree) - Library Science
Metropolitian Community College
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