Summary
Overview
Work History
Education
Skills
Professional Licenses And Certifications
Timeline
Generic

Sherry Bowser-Smith

Lansing,MI

Summary

Experienced human resources administrator with a strong background in the field. Effective at managing employee relations and optimizing onboarding processes to improve workforce efficiency. Skilled in conflict resolution and policy implementation for a harmonious work environment.

Overview

10
10
years of professional experience

Work History

Sr. Admin II Quality Assurance

FedEx Ground
Lansing, MI
10.2023 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Skilled at working independently and collaboratively in a team environment.

HR Admin

FedEx Ground
Lansing, MI
08.2019 - 10.2023
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.

Customer Service Representative

Robert Half Professional Business Temp Service
Lansing, MI
10.2015 - 08.2021
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Education

Associates of Business -

Lansing Community College
Lansing, MI
05-2027

High School Diploma -

Battle Creek Central High School
Battle Creek, MI
01.1984

Skills

  • Proficient in processing Damaged Fully Regulated Hazmat and damaged Limited Quantity Hazmat
  • Proficient in processing OverGood, packaging, and sending to HUB and donations
  • Exceptional interpersonal communication
  • Strong organizational skills
  • Employee relations
  • New employee training
  • Personnel file management
  • Employee onboarding
  • Benefits Administration
  • Workers' compensation
  • Online position posting
  • Staffing and recruitment

Professional Licenses And Certifications

  • Life, Long-Term Care, Annuities, and Insurance Resident Producer
  • Quality Assurance Certification

Timeline

Sr. Admin II Quality Assurance

FedEx Ground
10.2023 - Current

HR Admin

FedEx Ground
08.2019 - 10.2023

Customer Service Representative

Robert Half Professional Business Temp Service
10.2015 - 08.2021

Associates of Business -

Lansing Community College

High School Diploma -

Battle Creek Central High School

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Sherry Bowser-Smith