Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Robert Stone

Chicago,IL

Summary

Enthusiastic client services professional with documented history of exceeding customer and patron expectations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback..

Overview

14
14
years of professional experience

Work History

CSR (Groupon)

City Staffing
Chicago, IL
05.2013 - 10.2013
  • Provided a high level of customer services and client relations based on outstanding communication and interpersonal skills.

Project Specialist (6 Months) for YMCA

City Staffing
Chicago, IL
07.2012 - 02.2013
  • Tracked project deliveries using project management tools
  • Managed the design of the project documents to monitor project performance and data stored.

Executive Assistant

JP MOTS INC.
Chicago
12.2007 - 03.2011
  • Plan and coordinate corporate luncheons, and develop presentations for related on-site and off-site meetings
  • Manage capital purchases, direct vendor relations, generate and maintain equipment tracking records.

Program Manager

VANGENT INC.
Chicago
01.2006 - 11.2007
  • Served as the account representative for 36 assigned client accounts/vendors totaling over 5 million dollars in revenue
  • Supported the project management process; includes documenting and revising project management processes and procedures
  • Planned and created SOWs, Business Cases, and technical documents for up-selling and program enhancements.

Special Project Coordinator

COMPUTERSHARE
Chicago
02.2001 - 01.2006
  • Served as the primary point of contact for assigned client accounts; working with various departments, outside agencies, brokers, banks, and shareholders
  • Reconciled all client DDA and stock account balances daily.

Corporate Actions Specialist

COMPUTERSHARE
Chicago
01.2003 - 01.2005
  • Managed other corporate actions including; tenders, dutch auctions, subscriptions, redemptions, mergers, exchanges, and "odd lot" sell/purchase programs
  • Collaborate with departmental managers of weekly posting for master reports.

Escheatment Coordinator

COMPUTERSHARE
Chicago
01.2001 - 01.2003
  • Responsible for the liquidation and reporting of abandoned/unclaimed shareholder securities and cash to ensure compliance with various state regulations
  • Served on a team of internal analysis to gather/write/report business for the internally EDS (Electronic Data Capture) system.

Administrative Assistant

AIDSWALK
Chicago
03.2000 - 02.2001

Education

Bachelor of Science of Business Administration -

Devry University
03.2007

Skills

  • Positive And Professional
  • Program Support
  • Customer-Focuse
  • Good Communication Skills
  • Conflict Management
  • Prioritization

Technical Skills

  • MS Word
  • MS Excel
  • MS Acces
  • Microsoft Project
  • QuickBooks

Timeline

CSR (Groupon)

City Staffing
05.2013 - 10.2013

Project Specialist (6 Months) for YMCA

City Staffing
07.2012 - 02.2013

Executive Assistant

JP MOTS INC.
12.2007 - 03.2011

Program Manager

VANGENT INC.
01.2006 - 11.2007

Corporate Actions Specialist

COMPUTERSHARE
01.2003 - 01.2005

Special Project Coordinator

COMPUTERSHARE
02.2001 - 01.2006

Escheatment Coordinator

COMPUTERSHARE
01.2001 - 01.2003

Administrative Assistant

AIDSWALK
03.2000 - 02.2001

Bachelor of Science of Business Administration -

Devry University

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Robert Stone