Robert St Pierre
Concord,NH
Summary
Proven to excel in fast-paced environments, significantly enhanced customer satisfaction and operational efficiency at Walmart through meticulous attention to detail and superior customer service skills. Consistently met quality goals, fostering trust and positive customer relations. Skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent sales and organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Personal Shopper
Walmart
09.2022 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Provided product advice to customers to help select most suitable items for individual needs.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Broadcast Meteorologist
Hometown Forecast Services
08.2002 - 02.2021
- Supported dozens of operational clients and radio stations through tailored weather forecasts, facilitating informed decision-making processes for seasonal snow and ice cleanup management as well as informing clients of severe weather year-round.
- Increased public safety by issuing accurate and timely warnings for extreme weather conditions.
- Streamlined communication processes between meteorologists and broadcasters, ensuring seamless presentation of vital weather information.
- Improved weather forecasting accuracy by utilizing advanced meteorological tools and data analysis techniques.
- Posted daily weather information to social media platforms to keep public informed.
- Analyzed and interpreted meteorological data collected by surface and upper-air stations, satellites and radar to develop reports and forecasts.
- Promoted transparency in weather reporting by maintaining open channels of dialogue with clients during high-impact events.
- Studied and interpreted synoptic reports, maps, photographs and prognostic charts to predict long and short range weather conditions.
- Anchored live weather segments during severe weather situations.
- Prepared scientific atmospheric or climate reports, articles, or texts.
- Reviewed information from radar and satellite imagery, weather reporting agencies and air station observations to compile and analyze data for weather reports.
- Developed accurate weather forecasts by analyzing data and using mathematical models and physics to interpret collected information.
- Developed and presented long and short-range weather forecast information every day.
- Collected and updated meteorological information and data to develop weather forecasts and report current weather conditions.
- Maintained deep knowledge of local, national and international geography and topography to provide better weather forecasts and predictions.
- Optimized data collection methods by implementing cutting-edge technologies and software applications in daily operations.
- Helped to mentor junior meteorologists in best practices for data interpretation, fostering a collaborative team environment focused on professional growth opportunities.
- Operated computer graphic equipment to produce weather reports and maps for analysis.
- Developed comprehensive weather reports for diverse audiences, enhancing understanding and preparedness.
News/Traffic/Weather Reporter and Producer
Metro Networks
08.2010 - 11.2011
- Exceeded deadlines consistently, producing accurate and well-written news stories under tight time constraints.
- Collaborated with other reporters, producers, and departments to produce well-rounded and comprehensive news, traffic, and weather coverage.
- Responded quickly to emergencies and other breaking news stories.
- Addressed sensitive topics professionally while adhering to ethical standards.
- Improved overall reporting quality through meticulous editing and proofreading of articles before publication.
- Edited stories for accuracy and clarity.
- Adhered to ethical and legal standards to maintain credibility and trust with audiences.
- Edited, proofread and fact-checked content for accuracy.
- Facilitated communication between production staff and other departments to synchronize work.
- Remained composed and highly professional in fast-paced and constantly changing environment.
On-Air Meteorologist/DJ/News Reporter; Producer
Boch Broadcsasting
07.2000 - 11.2001
- Enhanced live news coverage by providing real-time updates and analysis during significant events.
- Presented news by researching, developing and covering field news events.
- Anchored live weather segments for multiple radio stations daily and during severe weather situations.
- Demonstrated versatility as reporter covering diverse topics such as crime, education, politics, sports, culture, and human interest stories.
- Responded quickly to emergencies and other breaking news stories.
- Deployed for election coverage to provide on-the-ground broadcast reports.
- Broadcasted and blind read copy for advertisements and news developments.
- Ensured compliance with industry regulations and legal requirements during all stages of production.
- Generated, produced and delivered high profile special reports on behalf of stations.
- Coordinated live broadcasts, ensuring seamless transitions between program segments and commercials.
- Managed production schedules for efficient workflow and timely delivery of content.
- Coordinated with on-air talent to create program content, new ideas, and segments.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Evaluated live broadcasts to assess signal strength and compliance with FCC standards.
- Screened listener phone calls and communicated with hosts to keep live, on-air discussions on topic.
- Played songs fitting each station's format, monitored each song's length to avoid dead air, and ensured that clients' advertisements played on schedule.
- Took callers' questions and song requests, using exemplary communication skills.
- Used controllers and mixers to keep on-air sound levels within protocol.
Education
Certificate - Radio And Television Broadcasting
Connecticut School of Broadcasting
Needham Heights, MA07.2000
Bachelor of Science - Atmospheric Sciences And Meteorology
University of Massachusetts-Lowell
Lowell, MA06.1999
Skills
- Customer Service
- Attention to Detail
- Flexible Schedule
- Verifying Order Accuracy
- Effective Spoken and Written Communication Skills
- Consistently Accurate Forecaster
Hobbies include bird watching, observing nature, photography, weather, and music.
I enjoy spending time outdoors looking for different species of birds, observing the weather, and learning to improve at nature photography in general. I have an extensive music collection and enjoy a wide variety of genres.
Timeline
Personal Shopper
Walmart
09.2022 - 04.2023
News/Traffic/Weather Reporter and Producer
Metro Networks
08.2010 - 11.2011
Broadcast Meteorologist
Hometown Forecast Services
08.2002 - 02.2021
On-Air Meteorologist/DJ/News Reporter; Producer
Boch Broadcsasting
07.2000 - 11.2001
Certificate - Radio And Television Broadcasting
Connecticut School of Broadcasting
Bachelor of Science - Atmospheric Sciences And Meteorology
University of Massachusetts-Lowell
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