Robert Strausser
Wellsville,PA
Summary
Outgoing and results-driven individual excelling in communication and relationship-building. Possesses foundational knowledge of sales techniques and adept at leveraging persuasive communication and negotiation skills. Committed to driving revenue growth and fostering customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sales Representative
Wilsbach Distributors
Harrisburg, PA
08.2021 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Stayed up-to-date with industry trends to position company as market leader.
- Streamlined sales process, reducing time from lead to close.
Service Manager
A&A wine and spirits
Crofton, MD
04.2020 - 08.2021
- Oversee and coordinate all aspects of daily operations.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Team Leader
Wegmans
Crofton, MD
04.2018 - 04.2020
- My responsibilities are to manage the front end, hire and develop employees as well as handle customer interactions and assume the role as store manager in the evening
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Established team priorities, maintained schedules and monitored performance.
Education
High school diploma - undefined
Kenwood High School
05.2016
Skills
- Leadership
- Customer service
- Time managements
- Relationship building
- Sales process
- Objection handling
- Business development
- Cold calling
- Account management
- Territory management
Additional Information
Continued Growth on Sales route over 4 years. Making the sales route in total 13% larger , generating an additional 750,000$ a year.
Timeline
Sales Representative
Wilsbach Distributors
08.2021 - Current
Service Manager
A&A wine and spirits
04.2020 - 08.2021
Service Team Leader
Wegmans
04.2018 - 04.2020
High school diploma - undefined
Kenwood High School