Robert Stroup
Sterling
Summary
Adaptable Business Operations and Scheduler professional with with 9+ years of experience leading teams, optimizing workflows, and managing high-volume logistics. Known for exceptional communication, problem-solving, and the ability to coordinate complex field and scheduling operations across multiple states. Proven track record of improving efficiency, elevating customer satisfaction, and building strong, high-performing teams.
Overview
19
19
years of professional experience
Work History
Lead Scheduler
PEG, LLC
11.2022 - Current
- Lead daily operations for a high-volume scheduling team, coordinating 100+ home inspections per day with a focus on accuracy, efficiency, and customer satisfaction.
- Serve as the primary scheduler for a high-priority, high-complexity client, selected for exceptional communication and service quality.
- Train, mentor, and support new team members; collaborate with cross-functional departments to resolve scheduling conflicts and operational issues.
- Conduct interviews and participate in hiring decisions to build a strong, reliable scheduling team.
- Recognized for strong problem-solving skills and leadership that improve workflow and team performance.
Operations Manager
National Data & Surveying Services
07.2018 - 10.2022
- Managed large-scale field operations across 7 states, overseeing 3–30 personnel depending on project scope.
- Supervised and developed a team of 6 technicians across multiple states, providing hands-on training and performance management.
- Led the full hiring lifecycle: job postings, résumé screening, interviews, and onboarding.
- Expanded the technician team from 1 to 8 employees, enabling the company to more than double its business and enter new markets.
- Oversaw scheduling, inventory, reimbursements, payroll, and field project execution to ensure smooth operations and high-quality deliverables.
Lead Technician
National Data & Surveying Services
07.2017 - 07.2018
- Led technical operations, independently managing scheduling and completion of field assignments.
- Demonstrated strong problem-solving skills and adaptability in high-pressure environments.
- Maintained high standards of quality and efficiency, supporting team and company objectives.
Configuration Coordinator / Lead Technician
Qnexis
07.2016 - 07.2017
- Configured, tested, and prepared digital media players for deployment at government kiosks, ensuring compliance with technical and security requirements.
- Performed troubleshooting during configuration, installation, and post-deployment phases.
- Installed and calibrated copper and fiber cable systems for voice and data networks.
- Managed inventory, materials, and corrective maintenance to support ongoing operations.
Marketing Coordinator
Integrated Marketing Group
02.2016 - 08.2016
- Managed administrative and logistical tasks for marketing events, including vendor sourcing, collateral production, and event setup.
- Supported accounts payable/receivable and collaborated with accounting to streamline business processes.
- Assisted with proof-of-performance documentation, insertion orders, and collections to improve financial accuracy and workflow.
Business Owner
DryRvent Pro of VA, LLC
08.2013 - 07.2015
- Owned and operated a dryer-vent service business, managing scheduling, customer service, staffing, and financial operations.
- Oversaw advertising, marketing, and customer communications to drive business growth and maintain service quality.
Marketing Researcher
E5 Systems, Inc.
01.2007 - 05.2012
- Conducted market research to support sales and business development, identifying new promotional opportunities and expanding the client base.
- Promoted from Office Assistant to Market Researcher within one year due to strong performance.
- Compiled prospect lists of Fortune 200 companies, conducted cold calling, and scheduled sales appointments while tracking lead outcomes.
Education
Bachelor of Arts - History and Communications
Muskingum University
New Concord, OH05-2013
Skills
- Team leadership directing teams while mentoring individuals
- Decisive problem-solving in high-pressure situations
- Commitment to continuous learning
- Collaborative communication skills across organization and clients
- Open to new ideas to maximize teams contribution to strategic imperative
Accomplishments
Add accomplishment like
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Timeline
Lead Scheduler
PEG, LLC
11.2022 - Current
Operations Manager
National Data & Surveying Services
07.2018 - 10.2022
Lead Technician
National Data & Surveying Services
07.2017 - 07.2018
Configuration Coordinator / Lead Technician
Qnexis
07.2016 - 07.2017
Marketing Coordinator
Integrated Marketing Group
02.2016 - 08.2016
Business Owner
DryRvent Pro of VA, LLC
08.2013 - 07.2015
Marketing Researcher
E5 Systems, Inc.
01.2007 - 05.2012
Bachelor of Arts - History and Communications
Muskingum University