Samantha Hanna
Staten Island,NY
Summary
Diligent and experienced Registered Nurse with a proven track record of effectively managing complex scheduling operations. Successfully led teams to streamline processes and enhance efficiency in project timelines. Ability to coordinate resources and maintain meticulous attention to detail has been instrumental in fast-paced environments. Dynamic and compassionate healthcare professional with extensive experience at Northwell Health, specializing in critical care and patient coordination. Excels in vital signs monitoring and effective communication, resulting in reduced no-show rates and improved patient survival. Ensures high-quality care and operational excellence through continuous learning and team leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Scheduler
Northwell Health
10.2022 - Current
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Critical Care Technician
Northwell Health
01.2017 - 10.2022
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Demonstrated empathy towards patients'' emotional well-being while providing compassionate care under challenging circumstances.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Performed advanced diagnostic tests such as EKGs or blood draws that contributed to prompt diagnosis of life-threatening conditions.
- Assessed and managed various patient treatments for numerous patient diagnoses from sepsis to acute respiratory distress.
- Assisted in life-saving procedures such as CPR, defibrillation, and emergency airway management, ultimately improving patient survival rates.
- Supported physicians during invasive procedures like central line placements or endotracheal intubations leading to safer executions.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Participated in continuous professional development opportunities to stay current on industry best practices for critical care delivery.
Certified Nursing Assistant
Archcare
03.2010 - 01.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
Associate of Science - Nursing
Union County College
Cranford, NJ01-2024
Skills
- Team Leadership Qualities
- Continuous Learning Attitude
- Effective Communication Techniques
- Organizational Skills Development
- Intubation Assistance
- Chest Tube Management
- Vital signs monitoring
- ECG Interpretation
- Central Line Maintenance
- IV setup
- Medication Administration
- Intravenous therapy
- Airway Management
Certification
- Basic Life Support Certification (BLS)
Timeline
Lead Scheduler
Northwell Health
10.2022 - Current
Critical Care Technician
Northwell Health
01.2017 - 10.2022
Certified Nursing Assistant
Archcare
03.2010 - 01.2017
- Basic Life Support Certification (BLS)
Associate of Science - Nursing
Union County College
Similar Profiles
Dennis DellerDennis Deller
Radiation Therapist at Northwell HealthRadiation Therapist at Northwell Health
Joseph PapilloJoseph Papillo
Business Analyst at Northwell HealthBusiness Analyst at Northwell Health
Mahmoud AbdelazizMahmoud Abdelaziz
Nephrology Fellow at Northwell HealthNephrology Fellow at Northwell Health