Robert Taylor
Marshall,MN
Summary
Seasoned Job Coach and Overnight Team Lead with a proven track record at Service Enterprises Inc. and Walmart. Excelled in enhancing team skill development and customer service, significantly reducing customer complaints. Expert in merchandising presentation and adept at fostering client and team growth. Demonstrates a strong commitment to safety and quality standards, ensuring exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Job Coach
Service Enterprises Inc. (SEI)
10.2022 - 05.2024
- Monitored and transported clients to work sites for commercial custodial work. Adjusted job coaching strategies as needed to meet needs and navigate challenges.
- Developed and maintained relationships with clients and those they worked for in the community to support job coaching.
- Offered ongoing support to clients throughout their work shift. Worked alongside clients to guarantee work quality.
- Resigned First of June do to personal Medical conditions. No longer able to do the physical work at the pace needed and more importantly provide the support vulnerable adults need.
Overnight Team Lead
Walmart
02.2019 - 04.2022
- Reduced customer complaints by addressing and resolving issues promptly, demonstrating commitment to excellent service standards.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Supported company initiatives related to sustainability efforts, waste reduction programs, or energy conservation measures on-site during the night shift.
- Acting Manager on Duty from 11pm to 7am most nights I worked.
Education
No Degree - Business And Computer Science
Mount Hood Community College
Gresham, ORSkills
Merchandising Presentation
Money Handling Cash Register and Security
Customer Service
Personal and Team Skill Development
Timeline
Job Coach
Service Enterprises Inc. (SEI)
10.2022 - 05.2024
Overnight Team Lead
Walmart
02.2019 - 04.2022
No Degree - Business And Computer Science
Mount Hood Community College
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