Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Taylor

Landover ,MD

Summary

Proven track record in enhancing customer experience and safety at Rinaldis Riverdale Bowl, showcasing exceptional problem-solving and customer service skills. Increased event attendance through effective promotion, while ensuring operational efficiency and hygiene standards. Demonstrated reliability in emergency response and security policy development at BDS Security, contributing to a secure environment.

Overview

6
6
years of professional experience

Work History

Lane Attendant

Rinaldis Riverdale Bowl
04.2018 - 11.2023
  • Operated cash register accurately, maintaining responsibility for daily financial transactions.
  • Delivered exceptional food and beverage service to customers at their lanes, enhancing their overall experience.
  • Promoted specials/events effectively leading to increased attendance and revenue growth.
  • Instructed new bowlers on proper techniques to help them enjoy their time at the facility.
  • Helped maintain inventory levels, ordering supplies as needed to ensure seamless operations.
  • Troubleshot technical malfunctions with bowling equipment quickly to minimize downtime and keep customers satisfied.
  • Maintained a clean and safe environment for patrons with regular inspections and maintenance tasks.
  • Provided excellent customer service, addressing concerns and resolving issues promptly.

Security Officer

BDS Security
03.2019 - 09.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Assisted in developing comprehensive security policies to address potential risks and protect company asse

Education

GED -

Fairmont Heights High School
Landover, MD
2003

Skills

Patience and Empathy

Reliability and punctuality

Cleanliness and hygiene

Safety awareness

Customer Service

Problem-Solving

Time Management

Attention to Detail

Multitasking Abilities

Timeline

Security Officer

BDS Security
03.2019 - 09.2021

Lane Attendant

Rinaldis Riverdale Bowl
04.2018 - 11.2023

GED -

Fairmont Heights High School

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Robert Taylor