Robert Taylor
Copperas Cove
Summary
Accomplished manager with a strong focus on customer service and operational efficiency. Known for training new team members and optimizing daily operations to enhance overall satisfaction and retention.
Overview
5
5
years of professional experience
Work History
Shift Manager
KFC Restaurant
Copperas Cove, TX
06.2025 - Current
- Supervised team members during shifts to ensure operational efficiency.
- Managed inventory control and stock replenishment to maintain product availability.
- Trained new employees on food safety standards and customer service protocols.
- Assisted in scheduling staff to optimize labor costs and meet demand.
- Monitored kitchen operations for compliance with health regulations and quality standards.
- Resolved customer complaints promptly to enhance satisfaction and retention.
Owner/Operator
JONAH ROBERT TRANSPORT LLC
Copperas Cove, TX
08.2022 - 02.2025
- Managed daily operations to ensure timely and efficient transport services.
- Developed and implemented strategies to optimize route planning and fuel efficiency.
- Coordinated maintenance schedules for fleet vehicles, enhancing reliability and safety.
- Trained new drivers on company policies, safety standards, and operational procedures.
- Monitored regulatory compliance to maintain adherence to transportation laws and standards.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
Porter
Gerber Collision
Copperas Cove, TX
01.2022 - 07.2023
- Coordinated vehicle movement to optimize space and efficiency within facility.
- Assisted technicians by organizing tools and equipment for timely repairs.
- Maintained cleanliness of work areas, enhancing safety and operational flow.
- Managed inventory of parts and materials, ensuring availability for daily operations.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Stored supplies safely and securely to prevent theft and damage.
Corporate Trainer
Plucker Wing Bar
Killeen, TX
02.2021 - 03.2022
- Developed and delivered comprehensive training programs for staff on product knowledge and customer service techniques.
- Enhanced employee onboarding process, ensuring consistency in training delivery across multiple locations.
- Collaborated with management to assess training needs and align programs with company goals and values.
- Created engaging training materials using multimedia tools to facilitate learning and retention among team members.
- Evaluated training effectiveness through feedback surveys, adjusting content based on participant insights for continuous improvement.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
Education
High School Diploma -
BC CENTRAL
Battle Creek, MI06-1995
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
KFC Restaurant
06.2025 - Current
Owner/Operator
JONAH ROBERT TRANSPORT LLC
08.2022 - 02.2025
Porter
Gerber Collision
01.2022 - 07.2023
Corporate Trainer
Plucker Wing Bar
02.2021 - 03.2022
High School Diploma -
BC CENTRAL