Robert Telleria

Standards and Policies

• Consistently follow both Hilton and Aimbridge standards and policies.
• Ensure all team members wear proper uniforms and nametags.
• Executed 2023 Embassy Suites complimentary breakfast and evening reception programs.
• Implemented 2023 Aimbridge Mix and Muddle Beverage Program for full service hotels.
• Responsible for making sure team members complete all trainings and certifications required by Hilton and Aimbridge.

Administrative Responsibilities

• Hire, train, develop, and coach F&B supervisors, NEAT bar bartenders, breakfast attendants and banquet server/bartenders.
• Create weekly schedule and scope of work.
• Monitor expenses to make sure is in line with budget.
• Strategically Promote drinks and food items to maximize revenue.
• Place periodic orders: liquors, office supplies, silverware, chinaware, linen, and nonalcoholic beverages.
• Conduct end of month inventory and prepare financial reports for Aimbridge corporate accounting department.
• Calculate bartenders and banquet servers tips/gratuity for payroll purpose.
• Price drinks and food items to meet Aimbridge F&B cost percentages.
• Generate and post banquet checks using hotel software.

Guests Satisfaction

• Meet and greet with event contacts prior to their events.
• Implemented service recovery vouchers to be used at the restaurant.
• Reply to guests' emails and answer their phone calls in a polite and bushiness-like manner.
• Motivate my team to celebrate guests' special occasions to create memorable experiences for them.
• Read and share guests feedback with the team.

Interdepartmental Collaboration

• Meet with sales team to review BEOs and group resume packets.
• Collaborate with the culinary team to ensure food quality is maintained.
• Assist to daily stand-up and weekly staff meetings.

Standards and Policies

• Consistently followed both Marriot and Aimbridge standards and policies.
• Ensured all team members wear proper uniforms and nametags.
• Responsible for making sure team members complete all trainings and certifications required by Marriott and Aimbridge.

Administrative Responsibilities

• Hire, train, develop, and coach banquet servers and bartenders.
• Create weekly schedule and scope of work.
• Monitor expenses to make sure is in line with budget.
• Place periodic orders: liquors, office supplies, silverware, chinaware, linen, and nonalcoholic beverages.
• Calculate bartenders and banquet servers tips/gratuity for payroll purpose.
• Generate and post banquet checks using hotel software.

Guests Satisfaction

• Met and greeted with event contacts prior to their events.
• Assured every room setup met clients' expectations..
• Motivated banquet team to create memorable experience to event contacts and attendees.
• Read and share guests feedback with the team.
• Responded to guests' emails and answered their phone calls.

Interdepartmental Collaboration

• Met with sales team to review BEOs and group resume packets.
• Reported any AC or heating issue to engineering.
• Collaborated with the culinary team to ensure food quality is maintained.
• Assisted to daily briefings and weekly staff meetings.

• Welcomed and assisted guests during check-in service.
• Handled guests' cash and credit card payments
• Counted cash drawer daily
• Sold room upgrades and food and beverage items to guests
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered guests calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins, check-outs, and charge room upgrades to guest accounts