Robert Tennant
Servpro Des Moines NW
Saint Charles,IA
1
Certification
20
years of professional experience
Reconstruction Project Manager coordinating residential and commercial restoration projects from scope development through budget control. Manages 15–30 concurrent projects, works directly with clients on job scope, and allocates subcontractors and resources to keep jobs moving. Supports marketing and business development events that expand client relationships and new work.
Work History
Engery Sales Specialist
2 Years 8 Months- Developed and maintained strong customer relationships to drive sales growth.
- Analyzed market trends to identify new business opportunities and improve product offerings.
- Collaborated with cross-functional teams to enhance sales strategies and customer engagement initiatives.
- Trained and mentored new sales team members on effective selling techniques and product knowledge.
- Implemented feedback mechanisms to gather customer insights, improving service delivery and satisfaction rates.
- Conducted regular competitor analysis to adapt sales tactics and maintain competitive advantage in the market.
- Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
- Built strong client relationships through consistent communication and effective problem-solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Developed custom proposals for high-value prospects, successfully closing major deals.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Reconstruction Project Manager
3 Years 10 Months- Oversaw daily operations of reconstruction projects to ensure timely completion and adherence to quality standards
- Managed 15-30 simultaneous reconstruction projects, coordinating resources and schedules to meet client objectives
- Collaborated with clients to define job scope, ensuring alignment with project goals and client expectations
- Develop and manage project budgets and resource allocation (subcontractors)
- Assist with planning and execution of company marketing and business development events.
- Oct 2022 - Present
Reconstruction Project Manager
1 Year 6 Months- Oversaw daily operations of reconstruction projects to ensure timely completion and adherence to quality standards
- Oversaw day-to-day operations of reconstruction projects
- Collaborated with clients to define job scope and align expectations with project deliverables
- Developed and managed project budgets while coordinating subcontractor resource allocation to optimize project execution
- April 2021 – Oct 2022
Delivery Driver
2 Years 10 Months- Delivered building supplies to home builders and homeowners, ensuring timely and accurate delivery
- Loaded and unloaded trucks with Moffitt, maintaining order and efficiency in warehouse operations
- Communicated directly with customers, providing expert product knowledge to enhance customer satisfaction
- Jun 2018 – Apr 2021
Business Owner/Home Inspector
3 Years 3 Months- Managed daily business operations, including finances, scheduling, marketing, and sales, to ensure smooth functioning.
- Inspected residential homes
- Collaborated with realtors and customers to facilitate home inspections and address client needs.
- Jan 2018 – Apr 2021
Business Owner/Subcontractor
1 Year 7 Months- Managed daily business operations, finances, scheduling, and sales for subcontracted projects.
- Built Interior trim – doors, windows, cabinets
- Framing, drywall, decks, etc.
- Communicated with clients and managed scope
- Oversaw roofing crews to ensure project quality and adherence to timelines.
- Executed sales canvassing to generate leads for roofing, siding, and gutters.
- Jun 2016 – Jan 2018 and Jun 2014 – Dec 2014
Delivery Driver
1 Year 6 Months- Delivered oil, tires, and other products to customers, ensuring timely and accurate service
- Consistently upselled products to customers
- Filled oil totes and managed inventory control to maintain stock levels
- Filled oil totes, completed inventory control
- Upsold products to customers, contributing to increased sales opportunities
- Dec 2014 – Jun 2016
Salesman/Driver
1 Year 2 Months- Engaged customers to understand needs and processed orders
- Delivered product to customers
- Executed timely product deliveries to ensure customer satisfaction
- Identified customer needs and successfully upsold additional products
- Apr 2013 – Jun 2014
Inside Sales
2 Years 5 Months- Facilitated phone and in-store sales by providing tailored customer support
- Canvassed for new customer accounts
- Identified and secured new customer accounts through targeted canvassing efforts
- Managed product orders for store and customer accounts to meet demand
- Product expert
- Nov 2010 – Apr 2013
Owner/Manager
4 Years 1 Month- Handled all daily operations including finances, scheduling, training, maintaining records, ordering supplies, etc.
- Hired, managed, and built a team of instructors and sales associates
- Developed marketing and sales strategy to secure new clients and drive brand awareness
- Canvassed for new customers
- Oct 2006 – Nov 2010
Education
DMACC
- Key Curriculum
- Business Management
NIACC
Skills
Project Management
Construction budgeting
Subcontractor coordination
Scope management
Resource allocation
Sales
Client Acquisition and Retention
Communication
Customer Service
Business development
Certification
EMS. Engery Manager Sprecialist
Timeline
Engery Sales Specialist
Agriland FS
12.2023 - CurrentRead More
Reconstruction Project Manager
Servpro Des Moines NW
10.2022 - CurrentRead More
Reconstruction Project Manager
Servpro Des Moines SE
04.2021 - 10.2022Read More
Delivery Driver
Beacon/Allied Building Supplies
06.2018 - 04.2021Read More
Business Owner/Home Inspector
RT Home Inspection
01.2018 - 04.2021Read More
Business Owner/Subcontractor
Westridge Construction
06.2016 - 01.2018Read More
Delivery Driver
Allied Oil & Tire
12.2014 - 06.2016Read More
Salesman/Driver
Coca-Cola Atlantic Bottling Co.
04.2013 - 06.2014Read More
Inside Sales
Fastenal
11.2010 - 04.2013Read More
Owner/Manager
All-Star Strike Zone
10.2006 - 11.2010Read More
NIACC
Read More
DMACC
Read More
EMS
Do have my class A and hazmat to deliver products when needed.