Robert Theriault
St Johnsbury
Summary
Dynamic executive director with extensive experience in enhancing organizational efficiency and effectiveness. Skilled in strategic planning and stakeholder engagement, driving operational initiatives that align with corporate goals and improve customer service.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Gateway Travel
04.2022 - Current
- Developed customized travel itineraries for diverse clientele, ensuring alignment with preferences and budgets.
- Utilized industry-specific software to book flights, accommodations, and transportation efficiently.
- Provided expert advice on destination attractions, travel regulations, and safety protocols.
- Analyzed client feedback to refine travel services, boosting overall customer satisfaction rates.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Handled sensitive information with professionalism and discretion.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
Executive Director
Shares Corporation
09.2020 - 02.2026
- Led strategic initiatives to enhance organizational efficiency and effectiveness.
- Developed and implemented operational policies to align with corporate goals.
- Cultivated partnerships with stakeholders to advance organizational mission and vision.
- Oversaw budget planning and resource allocation across multiple departments.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Bar Manager
St. Johnsbury Moose Lodge 1779
03.2021 - 01.2022
- Managed bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff to enhance service quality and efficiency.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Implemented cost-control measures, enhancing profitability of bar services.
- Established strong vendor relationships to ensure timely delivery of supplies.
- Coordinated special events, boosting community involvement and revenue generation.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
Education
Bachelor of Science - Homelessness Issues And Social Injustice
Goddard College
Plainfield Vermont09-2020
Skills
- Strong communication skills
- Exceptional customer service
- Administrative tasks
Timeline
Travel Consultant
Gateway Travel
04.2022 - Current
Bar Manager
St. Johnsbury Moose Lodge 1779
03.2021 - 01.2022
Executive Director
Shares Corporation
09.2020 - 02.2026
Bachelor of Science - Homelessness Issues And Social Injustice
Goddard College