Robert Thomas
Richmond,VA
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and personable relatability. Punctual and focused to making the best work environment for everyone.
Overview
21
21
years of professional experience
Work History
Store Clerk
University Of Richmond
01.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Processed returns and handled exchanges quickly to provide positive store experiences.
- Learned duties for various positions and provided backup at key times.
Trainer and Front Desk
Ymca
05.2016 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Market Account Manager
Lift Off Distribution
04.2020 - 12.2021
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Associate
Walmart
03.2002 - 09.2015
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Managed customer relations through communication and helpful interactions.
- Maintained relationships with customers to maximize sales opportunities.
- Analyzed customer data to identify trends and anticipate customer needs.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Piedmont Christian School
Bumpass, VA03.2002
Skills
- Product Identification
- Hygiene Standards
- Microsoft Office
- Social Perception
- Proper Staffing
- Cooperative Attitude
- Merchandise Packaging
- Cash Register Operation
- Mathematical Calculations
- Customer Service
- Troubleshooting
Accomplishments
U of R leadership class
Fitness and customer service awards
Timeline
Store Clerk
University Of Richmond
01.2022 - Current
Market Account Manager
Lift Off Distribution
04.2020 - 12.2021
Trainer and Front Desk
Ymca
05.2016 - Current
Associate
Walmart
03.2002 - 09.2015
High School Diploma -
Piedmont Christian School