Robert THOMAS
Rhodell,WV
Summary
Dynamic General Manager with a proven track record at Shell Gas Station, excelling in operations management and team leadership. Enhanced service efficiency through optimized inventory control and effective training programs. Skilled in problem resolution and time management, fostering a culture of excellence that improved customer satisfaction and team performance.
Overview
2023
2023
years of professional experience
Work History
General Manager
Shell Gas Station
Beckley, WV
10.2016 - 04.2022
- Managed inventory levels, optimizing stock to reduce waste and enhance service efficiency.
- Developed team schedules, coordinating staff assignments to meet peak demand hours.
- Implemented training programs for new employees, fostering a culture of safety and customer service excellence.
Sales Representative
IBEX Global
Beckley, WV
2015 - 09.2016
- Generated leads through targeted outreach and effective communication strategies.
- Developed strong customer relationships to enhance client retention and satisfaction.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Provided product knowledge training to new hires, ensuring consistent messaging across the team.
Caregiver
Rest Care
Beckley, WV
09.2013 - 06.2015
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health conditions, reporting changes to healthcare professionals.
- Maintained clean and safe environments through regular housekeeping tasks.
- Developed positive relationships with clients, enhancing emotional well-being.
Caregiver
Home Care
Beckley, WV
09.2011 - 09.2013
- Administered medications as prescribed, ensuring adherence to care plans.
- Collaborated with multidisciplinary teams to create personalized care strategies.
- Documented client progress and incidents accurately for review by supervisors.
- Trained new caregivers on best practices and company policies for quality care.
Truck Driver
Marten Transport
Madison, WI
08.1999 - 04.2009
- Operated trucks safely to transport goods across various routes.
- Managed delivery schedules to ensure timely arrivals and customer satisfaction.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Assisted in loading and unloading freight, optimizing cargo space for efficiency.
- Maintained accurate delivery logs and records of mileage, fuel consumption, and inspections.
- Collaborated with dispatchers to coordinate pickups and deliveries effectively.
- Adhered to all federal and state transportation regulations during operations.
- Trained new drivers on best practices for safety and operational procedures.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Sales Representative
Civic Development Group
Charleston, WV
06.1998 - 07.1999
- Analyzed market trends to identify opportunities for growth and strategic positioning.
- Delivered outstanding customer service by resolving inquiries and addressing concerns promptly.
- Maintained accurate sales records using CRM software to track performance metrics effectively.
- Participated in regular sales meetings to share insights and contribute to strategy discussions.
Education
High School Diploma -
West Virginia State College
Institute 05.1996
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Efficient multi-tasker
- Time management
- Training and coaching
Timeline
General Manager
Shell Gas Station
10.2016 - 04.2022
Caregiver
Rest Care
09.2013 - 06.2015
Caregiver
Home Care
09.2011 - 09.2013
Truck Driver
Marten Transport
08.1999 - 04.2009
Sales Representative
Civic Development Group
06.1998 - 07.1999
Sales Representative
IBEX Global
2015 - 09.2016
High School Diploma -
West Virginia State College